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Customer Propositions and Management

We are currently seeking a high caliber professional to join our team as Assistant Manager, Affluent Propositions, reporting to Senior Manager, Affluent Propositions

Principal responsibilities

Assist to develop proposition-related projects or partnership initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segmentsCollaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIsAssist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickinessConduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositionsStay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicableStay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policiesPerform other responsibilities / duties as assigned by respective manager