An Assistant IT Manager will be responsible for supporting the day-to-day operations of IT systems, including business systems, office systems, computer networks, and telephony systems throughout the hotel. This role works closely with and reports directly to the IT Manager, providing hands-on support to ensure smooth and efficient IT operations across all departments.

What will I be doing?

As an Assistant IT Manager, you will support and help supervise the IT Department to ensure the delivery and maintenance of all hotel IT systems and services, ensuring minimal downtime and maximum efficiency. You will contribute to the implementation and performance of IT operations within budget, timelines, and in line with Hilton standards. Specifically, you will perform the following tasks to the highest standards:

Support the IT Manager in providing consistent, strong operational support for all internal hotel IT systems and users, minimizing system outagesAssist in the daily supervision and coordination of the IT DepartmentMaintain excellent product knowledge and apply it to deliver full system benefitsUnderstand and adhere to legal requirements related to IT governance and securityEfficiently handle and resolve IT issues that ariseIdentify current and future system needs and propose appropriate solutionsBuild and maintain strong working relationships with all hotel departmentsWhat are we looking for?

An Assistant IT Manager serving Hilton is always working on behalf of our Guests and supporting other Team Members. To successfully fill this role, you should demonstrate the following attitudes, behaviors, skills, and values:

Previous experience in IT support or coordination, ideally within the hospitality, leisure, or service sectorFamiliarity with Microsoft systems and platformsExperience with hotel systems such as Fidelio and Micros is preferredExcellent organizational and interpersonal skillsStrong technical skills and current knowledge of IT trendsGeneral understanding of IT infrastructure, including networks, databases, business applications, and securityAbility to anticipate needs and assist with developing contingency plansStrong attention to detail and commitment to high-quality workPositive attitude and ability to work effectively in a team environmentWillingness to grow professionally and support the development of other team members

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!