About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the role:

The Guest Experience Assistant Manager assists the Guest Experience Manager in delivering a customized, memorable and unique experience to resort guests and residents. By personalizing the service and improving guest loyalty, this position will consistently focus upon developing new ways to improve the Guest Experience.  The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy.

What you will do: 

-Be a part of the opening team!

-Assist in leading staff and operations in related departments to ensure consistency in guest service and adherence to operational standards.

-Assist in the resolution of guest concerns, and facilitate the delivery of quality, clean and safe facilities, amenities and services.

-Coordinate guest experience of VIP guests while on property by communicating with all operational departments in the Resort (Housekeeping, Pool & Beach, F&B Outlets, Spa).

-Works cohesively with Resort Assistant Managers and all areas within the Front Office. 

-Responsible for monitoring guest satisfaction and recommending approaches that can be implemented to better serve our guests.

-Act as the senior manager on duty in the absence of senior leadership, taking swift and appropriate action in emergency, safety, or guest-related situations. 

-Manage and isolate specific VIP guests' pre-arrival, while in house, and post-stay.

-Assist in connecting with each glitch guest to ensure full resolution while the guest is on property.

-Meet and greet all curbside and limousine arrivals throughout the day.

-Walk all VIP rooms prior to arrival to ensure cleanliness, amenities and traces are placed.

-Reach out to VIP guests prior to arrival to introduce yourself confirm transportation and offer to set up itinerary items while in house to personalize their stay.

-Attend Morning Operations Meeting and speak regarding each VIP arrival and the purpose of their stay.

-Ensure standards are being met, staff are being supported, high level of guest satisfaction maintained, and all guest requests are responded to in an accurate and timely manner.

What you bring: 

-Minimum 2 + years' experience in a similar hospitality role, in a luxury hotel setting preferred.

-Requires excellent leadership skills, and the ability to motivate and challenge a diverse team.

-Working knowledge of hotel property management systems and computer proficiency.

-Ability to manage multiple priorities in a fast-paced environment and solve problems independently.

-Exceptional interpersonal and guest service skills, as well as the skill to possess advanced knowledge of Four Seasons’ products and services.

-This role has direct contact with guests and as such, excellent personal presentation and communication skills are required.

-Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Ability to speak Spanish preferred.

What we offer:  

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

*Lucrative salary!

*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

*Time off plans starting on the day of hire!

*An opportunity to be a part of a cohesive team in an inclusive work environment!

*Complimentary and discounted hotel stays around the world!

*Wellbeing and mental health initiatives and focused company!

*Embracement and promotion of diversity in our workplace!

*Complimentary employee meals and beverages!

*Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:

https://www.fourseasons.com/careers/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements 

US work authorization is required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf