WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!  

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A new era begins at the London Hilton on Park Lane.

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Located in the heart of Mayfair, London Hilton on Park Lane was the first Hilton to open within the UK and is close to all that London has to offer. Soaring high above Park Lane, the hotel is famed for its unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there is something for all. 

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2023 was the hotel’s 60th anniversary, which has seen the refurbishment of Executive rooms and suites as well as a redevelopment of the lobby level, including a brand new restaurant and bar.

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Yearly Salary ranging from £30,000 up to £31,262.

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BENEFITS

\n\n28 days paid holiday increasing with service\nExclusive high-street discounts through Perks at Work portal\nIndustry-leading Team Member discounts on hotel stays for you, your family and friends\nAccess to leadership and development programmes through Hilton University\nExceptional Career opportunities and wellbeing programmes to help you thrive in the workplace\nReward programmes, incentives and team member recognition, as well as long service awards\n50% off in Hilton restaurants and bars (subject to individual outlets)\nRefer a Friend Scheme\nUniforms provided and laundered complimentary\nFree meals on shift\n\n

What will I be doing?  

\n\nMeet, greet and direct Guests who enter the lobby area\nServe as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements\nSeek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner\nServe as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations\nEnsure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge\nDemonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate\nShow creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest\nCommunicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget\n\n

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What are we looking for?   

\n\nPrevious managerial experience in a customer service function\nAn ability to listen and respond to demanding Guest needs\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nFlexibility to respond to a variety of different work situations\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\n\nPrevious experience in a customer service function or a similar role\nA passion for delivering an exceptional level of Guest service\nHigh level of IT proficiency\n\n

 

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

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We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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