At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation.

Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagementSupport station and company objectives through effective process management and continuous improvementDevelop and sustain administrative practices that track key metrics in service, safety, financials, and employee relationsMay also be assigned budget responsibilitySupport cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumptionPartner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processesAct as the station’s service advocate, overseeing customer handling activities and all planeside ramp operationsEnsure the station meets its operational goals and performance metricsFoster positive employee and labor relations through ongoing engagement and effective communicationManage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation.

Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagementSupport station and company objectives through effective process management and continuous improvementDevelop and sustain administrative practices that track key metrics in service, safety, financials, and employee relationsMay also be assigned budget responsibilitySupport cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumptionPartner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processesAct as the station’s service advocate, overseeing customer handling activities and all planeside ramp operationsEnsure the station meets its operational goals and performance metricsFoster positive employee and labor relations through ongoing engagement and effective communicationManage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance

What’s needed to succeed (Minimum Qualifications):

High school diploma or equivalentMinimum 3 years leadership experience in an operational environmentPassion for service; drives performance; team leadership; coaches/develops employeesStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem solving skills and drive for excellence

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of

any operational and /or unforeseen situations

Must live in or be willing to relocate within the vicinity of the airportTravel required as neededPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be eligible to acquire and maintain credentials vital for the positionMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degree or related experienceCustomer Service and/or Ramp experienceHub experienceKnowledge of Union ContractProject Management Experience

What’s needed to succeed (Minimum Qualifications):

High school diploma or equivalentMinimum 3 years leadership experience in an operational environmentPassion for service; drives performance; team leadership; coaches/develops employeesStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem solving skills and drive for excellence

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of

any operational and /or unforeseen situations

Must live in or be willing to relocate within the vicinity of the airportTravel required as neededPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be eligible to acquire and maintain credentials vital for the positionMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Bachelors degree or related experienceCustomer Service and/or Ramp experienceHub experienceKnowledge of Union ContractProject Management Experience