Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Key Responsibilities:Responsible for day to day operational, financial and personnel performance of assigned domestic outstationEstablishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilitiesMonitors performance against plans and initiates corrective actions to improve resultsDetermines and justifies equipment, facilities, staffing, and training needs to achieve station operations goalsParticipates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilitiesCoordinates and provides functional guidance and supervision of contracted ground handling agentsRepresents airport activities to federal, state, and city agencies as well as the FAAResponsible for day-to-day operational performance of assigned domestic outstationMaintains a safe, clean and reliable operationLead a positive employee relations work environment and collaborative relationships with applicable labor groupsLead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlinesResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reportsResponsible for compliance with Stations controls and Internal Audit standardsLeads station budget, staffing forecasts and resource requirementsMaintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisionsLeads vendor service contracts as required

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Key Responsibilities:Responsible for day to day operational, financial and personnel performance of assigned domestic outstationEstablishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilitiesMonitors performance against plans and initiates corrective actions to improve resultsDetermines and justifies equipment, facilities, staffing, and training needs to achieve station operations goalsParticipates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilitiesCoordinates and provides functional guidance and supervision of contracted ground handling agentsRepresents airport activities to federal, state, and city agencies as well as the FAAResponsible for day-to-day operational performance of assigned domestic outstationMaintains a safe, clean and reliable operationLead a positive employee relations work environment and collaborative relationships with applicable labor groupsLead station activities to ensure outstanding customer service, which includes, mainline, express and partner airlinesResponsible for maintaining station facilities, equipment, and professional appearance standards for all United employeesResponsible for performance management and ongoing professional developmental support of direct reports and “dotted line” reportsResponsible for compliance with Stations controls and Internal Audit standardsLeads station budget, staffing forecasts and resource requirementsMaintain strong working relationships with OAL / airport authorities / vendors / governmental authorities (FAA / TSA / CBP) / internal divisionsLeads vendor service contracts as requiredWhat’s needed to succeed (Minimum Qualifications):High school diploma or equivalentMinimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experienceKnowledge of airport operations and related technologyAbility to work in a dynamic, fast paced operational environmentKnowledge of station controls and Internal Audit standardsAnalytical thinking, goal-directed leadership and service-oriented performanceKnowledge of operational corporate policies and proceduresStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem-solving skills and drive for excellenceMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situationsMust live in the vicinity of the airportTravel required as neededPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be eligible to acquire and maintain credentials vital for the position
What will help you propel from the pack (Preferred Qualifications):Bachelor’s degree or related experienceCustomer Service and/or Ramp experienceHub and Line experienceKnowledge of Union ContractWhat’s needed to succeed (Minimum Qualifications):High school diploma or equivalentMinimum of 5 years of relevant leadership experience in Airport Operations/Services environment or equivalent work experienceKnowledge of airport operations and related technologyAbility to work in a dynamic, fast paced operational environmentKnowledge of station controls and Internal Audit standardsAnalytical thinking, goal-directed leadership and service-oriented performanceKnowledge of operational corporate policies and proceduresStrong communication and interpersonal skillsDemonstrated ability to develop and motivate personnelStrong problem-solving skills and drive for excellenceMust be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situationsMust live in the vicinity of the airportTravel required as neededPosition-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearancesMust be eligible to acquire and maintain credentials vital for the position
What will help you propel from the pack (Preferred Qualifications):Bachelor’s degree or related experienceCustomer Service and/or Ramp experienceHub and Line experienceKnowledge of Union Contract