Are you a hospitality leader with a passion for creating exceptional guest experiences and leading a team that brings hospitality to life? We're looking for a dynamic Guest Service Leader to join our Drury Hotels team and be the driving force behind warm welcomes, seamless stays, and lasting impressions.
Property Location:
7915 U.S. Highway 42 - Florence, Kentucky 41042YOU BELONG AT DRURY HOTELS
Be valued for what you do and who you are ... and well compensated for all you accomplish.
Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 30 states. But our dedication to treating guests and team members like family has never wavered.
So Much More®
Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
WHAT YOU CAN EXPECT FROM US
Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
Retirement - Company-matched 401(k)
Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights
WHAT YOU WILL DO
- Lead & Inspire – Motivate a team of hospitality professionals to provide top-tier service, ensuring smooth hotel operations
- Guest Experience Champion – Elevate every interaction, from check-in to check out, creating a welcoming and energetic atmosphere
- Operational Excellence – Assist in daily hotel management, including guest services, financial performance, and brand standards
- Team Development – Hire, train, and develop a team that embodies the hotel’s culture of excellence and service
- Financial Performance – Monitor budgets, inventory, and revenue to optimize profitability without sacrificing guest satisfaction
WHAT WE EXPECT OF YOU
- Proven experience in hotel operations and/or restaurant management
- Leadership skills with a hands-on, guest-first approach
- Ability to manage multiple responsibilities in a fast-paced environment
- A passion for creating unforgettable guest experiences
Are you ready to inspire others and deliver top-notch service—this is your moment to apply!
Rise. Shine. Work Happy.™
Apply Now.
At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE
Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email recruiting@druryhotels.com.