**Description:** At Hyatt, _“We care for people so they can be their best.”_ This is reflected in our core values: Empathy, Integrity,Respect, Experimentation, and Wellbeing. Joiningusmeans becoming part of the growing Hyatt family, with over 1,150 hotels in more than 70 countries, and recognized as a Great Place to Work. Being part of Hyatt means always havingthespacetobeyourself.Wearepassionateaboutdiversity,equity, andinclusion.Ourglobalteamsare avibrantmosaicofcultures,ethnicities,genders,ages,abilities, andidentities. Consideryournextcareermoveasan **Assistant** **Front Office Manager** atour5-star hotel in Madeira (Dreams Madeira Resort & Spa Marina). **Your** **main** **mission** **will** **be:** TosupporttheoperationalexcellenceoftheFront Officedepartmentbycoordinatingandsupervisingtheteam’sdailyactivities,ensuringexceptionalguestservice,efficientmanagementofcheck-in and check-out processes, and the implementationofhigh-quality standards to deliver memorable experiences from arrival todeparture. **Your** **main** **responsibilities** **will** **include** **:** + Ensure adherence to quality expectations and standards + Run and collaborate with the entire Front-Office team, including reception, concierge service and reservations + Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism + Identifytalents, lead, train and build team spirit in a huge team + Monitor the quality + Address guests’ service needs and deal with specific customer requests + Develop andmaintainpositive working relationships with other departments and colleagues + Take actionin all matters related to the safety, security,satisfactionand wellbeing of hotel guests **What** **you’ll** **love** **about** **us** **:** + Competitivecompensationpackage,abovelocalmarketaverage + Mealbenefitsprovidedthroughamealcard + Freeon-siteparkingforemployeeconvenience + Opportunitiesforpersonal andprofessionaldevelopment,withaccesstocontinuoustraining and realgrowthprospectswithintheHyattgroup + Dynamic, inclusive, andcollaborativeworkenvironment,wheretalent,initiative, andteamworkaretrulyvalued **Qualifications:** **What** **we** **expect** **from** **you** **:** + Strongorganizational,communication, andplanningskills + Proactivity,dynamism, multitaskingability, andgoodtimemanagement + Honesty,integrity, and ahighsenseofresponsibility + Passion for hospitality and proven experience of at least 2 years in a similar role + Customer-orientated attitude and in-depth knowledge of customer service + Proficiencyin speaking and writing in Portuguese & English, basic German and/or French is a plus + Careful presentation + Proactive, with a sense of initiative and teamwork + Sense of responsibility and autonomy + Excellent communication and people skills + Solid knowledge of MS Office, especially Excel + Knowledge in operational systems **Primary Location:** Portugal **Organization:** Regional Office - Palma **Job Level:** Full-time **Job:** Administrative **Req ID:** POR002188 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.