About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the Role

We are looking for a passionate and service-driven Assistant Front Office Manager to support the daily operations of the Front Desk and Guest Services team. In this role, you will work closely with the Front Office Manager to ensure a smooth and efficient guest experience, uphold high service standards, and assist in leading a motivated and professional team. This is a hands-on leadership role ideal for someone ready to grow in Rooms Division management within a luxury hotel environment.

What You Will Do

Assist the Front Office Manager in daily operations, ensuring seamless check-in/check-out experiences and guest satisfaction

Lead by example, providing support, coaching, and guidance to Front Desk and Guest Services team members

Help manage staff scheduling, attendance, and daily task delegation

Handle guest feedback and resolve any issues in a prompt, professional, and courteous manner

Ensure front office procedures comply with hotel standards and policies

Coordinate with other departments to ensure guest requests are fulfilled efficiently

Maintain a visible presence at the front desk during peak times and engage with guests, including VIPs, long-stay guests, and returning visitors

Support in cost control efforts and inventory management

Assist in training and onboarding of new front office staff

What You Bring

Previous experience in a front office supervisory or assistant manager role, ideally in a luxury or 5-star hotel

Strong leadership and communication skills with a focus on service excellence

High attention to detail and a proactive approach to problem-solving

Flexible, positive attitude and ability to remain calm under pressure

Fluency in Spanish and English (written and spoken)

Solid understanding of front office systems (e.g., PMS) and general hotel operations

Ability to work rotating and consecutive shifts, including weekends and holidays

Work Experience: Minimum 2 years in a similar role
Education: Technical or professional degree in Hospitality or related field
Languages: Spanish and English – high proficiency required

What We Offer

Competitive salary and comprehensive benefits package

Career development and training opportunities

Complimentary stays at other Four Seasons Hotels and Resorts

Complimentary meals and uniform dry cleaning

Discounts at hotel restaurants and on local services

Subsidized accommodation and transportation (if applicable)

Schedule & Hours

Seasonal contract

Full-time, 40 hours per week

Rotating shifts, including mornings, evenings, weekends, and holidays