A great opportunity to join as a Assistant Front Office Manager at a Luxury hotel in Florence

Responsibilities:

Support the Front Office Manager in overseeing reception operations;

Ensure that reception team members adhere to Forbes standards;

In the absence of the Front Office Manager, lead daily briefings/handovers and regularly review the booking schedule;

Assist the Front Office Manager in training and supervising the team;

Ensure guest requests are effectively communicated to all relevant departments;

Handle guest complaints and requests in coordination with all departments;

Identify and anticipate guest needs whenever possible;

Welcome and escort guests to their rooms;

Provide prompt, efficient, and courteous assistance to guests;

Accurately manage cash handling;

Oversee guest correspondence, both incoming and outgoing.

Requirements:

3 years of experience in the same role or as a Front Office Supervisor in luxury hotels;

Full professional proficiency in English and one additional European language;

Knowledge of front office operations, including reception, cashiering, and concierge services;

Familiarity with hotel management software;

Education in hospitality or a related field;

Strong problem-solving and multitasking skills;

Ability to work well in a team;

Positive attitude.

Experience:

Front Office Agent in luxury hotels: 2 years (Required)

Language:

English (Required)

Work Location: On-site

 

Only Shortlisted Candidates will be contacted