Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way. If you're ready for a fulfilling career in one of the most breathtaking places on Earth, your journey begins at Wayfinder Waikiki. Overview POSITION SUMMARY: Responsible for overseeing the daily operations of the Front Office, including the Front Desk, Bell/Valet, and Security. This role ensures exceptional guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. Key responsibilities include supervising the front office staff, addressing guest concerns, upholding hotel policies, and optimizing front office procedures to enhance overall guest satisfaction. ESSENTIAL FUNCTIONS: Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries. Ensure all front desk procedures align with hotel policies and brand standards. Maintain accuracy with guest records, billing and payment processing. Oversee cash handling procedures, deposits and billing accuracy. Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Foster a positive work environment and promote teamwork among associates. Monitor staff performance and provide coaching and feedback. Recruit, train, schedule and supervise front desk associates. Address and resolve guest complaints and special requests promptly and professionally. Qualifications Bachelor’s degree in hospitality management or related field is preferred. 3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role. Experience with property management systems and hotel reservation software is preferred. Excellent customer service and conflict resolution abilities. Strong leadership, communication and problem-solving skills. Ability to work flexible hours; including weekends and holidays. Compensation Range The compensation for this position is $65,000.00/Yr. - $75,000.00/Yr. based on qualifications and experience.