Full-Time Overview

The Assistant Guest Service Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc. Assist daily in the guest reception. Responds daily all social media feedback, follow up with guest as well as internally. Communicates effectively and genuinely with guests, team members and other departments. Assists and often leads guest service training initiatives within the front office department Maintains a friendly and caring demeanor at all times in a fast paced environment. Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress. Demonstrates team work by co-operating and assisting colleagues as needed. Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals Maintains and updates all guest profiles Qualifications A 4-year college degree and at least 1 year of related experience required. Supervisory experience required. Labor experience and OPERA experiences preferred. Must be proficient in Windows, Company approved spreadsheets and word processing. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Posted July 22, 2025