**Description:** You will be responsible to assist with the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting employee, guest and owner expectations. To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment + Well developed communication and customer relations skills. + Proficient knowledge of systems used on property including Windows, OPERA PMS, Kronos, Rex, Birchstreet and HotSOS + Ability to work a variety of schedules to include AM, PM, Overnight, Weekends and Holidays + Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. + Advanced conversational skills in Spanish and English, both in writing, speaking and reading. **Primary Location:** MX-ROO-Playa del Carmen **Organization:** Grand Hyatt Playa del Carmen **Job Level:** Full-time **Job:** Guest Services **Req ID:** PLA000810 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.