WELCOME TO A WORLD OF OPPORTUNITIES AT IRELAND’s #2 GREAT PLACE TO WORK 2025,  AS VOTED BY OUR TEAM MEMBERS!

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The Conrad Dublin is a 5* hotel and part of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best 5* luxury hotels in the country.

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 “Conrad is Empowering and Bold”

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Benefits

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Working for Hilton means you are joining an international company with more than 6200 hotels across the globe and comes with numerous benefits, such as:

\n\nTravel - Up to 30 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends\nTeam Member Gym – a dedicated team member gym with free access 7 days a week\nBenefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers\nDevelopment – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor\nHolidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days\nMaternity & Paternity – Paid leave for those that qualify\nOn shift – complimentary meals on duty & uniforms provided\n\n

 

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An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. 

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The Job Role

\n\nAssist the Front Office Manager to oversee the entire Front Office operation to maintain high standards\nAssist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement\nEnsure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nAssist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nConduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes\nAssist the Front Office Manager with staff performance issues in compliance with company policies and procedures\nAssist the Front Office Manager with recruiting, managing, training and developing the Front Office team\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\n\n

 

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The ideal candidate should have:

\n\nPrevious supervisory experience in Front Office within the hotel/leisure/retail\nHigh level of IT proficiency\nHigh level of commercial awareness and sales capabilities\nExcellent leadership, interpersonal and communication skills\nAccountability and resilience \nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n