About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.About the role:
Organize, direct and control the work of employees in TRUSS Restaurant + Bar as well as Michelin star, Auro. Ensure maximum guest satisfaction and financial success through providing exceptional service and attention to guests and colleagues alike.
What you will do:
Train, evaluate, lead, motivate, coach, and discipline employees in Truss and Auro to ensure that established cultural and core standards are met.
Actively participate and contribute in Marketing and Promotional activities, both within the restaurants and outside.
Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.
Excellent food and beverage product knowledge.
Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
Observe physical condition of facilities and equipment in the outlets and make recommendations for corrections and improvements as needed.
Work harmoniously and professionally with co-workers and supervisors.
Assist with the service of food to guests, making dining reservations and seating of guests.
Ensure proper table set-up and make minor adjustments as needed, assist with set-up and cleaning of operational areas.
Assists with responsibilities and duties in the absence of or due to heavy volume in other areas of the Resort.
Assist in other Food & Beverage departments such as In Room Dining or Pool. Open to work taskforce at other properties during slow business months.
What you bring:
1-2+ years previous experience in line supervisory or assistant manager position in Food & Beverage.
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.
Experience preferred in a luxury and/or Michelin starred environment
Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
Ability to multi-task in a high volume and demanding environment.
Strong problem solving skills, ability to handle difficult situations and guests.
What we offer:
Salary Range: $75,000- $80,000 depending on experience
Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after 1 year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans
Schedule & Hours
Full Time availability
Flexible for early morning, mid-day, and evening shifts
Must be available to work weekends and holidays
To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF or Word format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.
Learn more about what it is like to work at Four Seasons, visit us:
http://jobs.fourseasons.com/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.instagram.com/trussnapavalley/ https://www.instagram.com/auronapavalley/
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com.
Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf