JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Act as the single point of contact for the delivery of facilities management services to the clientManage the delivery of the facilities management services to the client’s facilities under JLL’s management.Develop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.Liaise regularly with the client on facilities management issuesDrive client-specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.Manage the teams to ensure the maintenance and upkeep of the facilities.Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.Establish consistency in the monthly reporting in the country.Prepare a regional monthly management report to the satisfaction of the client.Review and report against agreed SLA and KPIs.Be responsible for the management of the team e.g. recruitment, performance assessment etc.Actively manage the professional development of all direct reports.Prepare and implement a Succession Plan for the country account.Relationship management and liaison with Client business managers, Building Management.Act as the single point of contact for the delivery of facilities management services to the clientDevelop and maintain a detailed understanding of the client’s business and the implications for JLL’s service delivery.Liaise with the respective countries in addressing specific regional and local activities.Manage the delivery of the facilities management services to the client’s facilities under JLL’s management.Liaise regularly with the client on facilities management issues.Implement regional JLL initiatives such as Mandatory Account Deliverables (MAD), Ops AIDE Audit, training programmes and other initiatives as appropriate.Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.Manage the teams to ensure the maintenance and upkeep of the facilities.Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.Establish consistency in the monthly reporting in the country.Prepare a regional monthly management report to the satisfaction of the client.Review and report against agreed SLA and KPIs.Be responsible for the management of the team e.g. recruitment, performance assessment etc.Actively manage the professional development of all direct reports.Prepare and implement a Succession Plan for the country account.Relationship management and liaison with Client business managers, Building Management.

Facilities Management

Oversee, supervise, and manage the following services:Help Desk and Customer request management.Cleaning, pest control, and implementation of the Housekeeping Rules.Facilities data collection and reporting.Provision of various management information such as space utilization; cleaning standard survey; user satisfaction survey.Vendor management, Incident Reporting, Seat Management/Seat Allocation.Move management and minor project works support.

Engineering Management

A preventive maintenance program of Client owned equipment;Reactive maintenance tasks of Client owned equipment.Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;Monitor the quality assurance of all maintenance tasks.Attend to emergency trouble shooting and repairs, including preparation of Incident Reports.Input change requests for maintenance for approval.Assist in the energy utilization study, Utility managementProduce monthly reports regarding energy consumption, downtime, consumables usage etc.;

Procurement and Vendor Management

Ensure vendors are well-managed, delivering services on time and within budgetEnsure that vendor procurement processes (Sourcing, Negotiation, Vendor empanelment) comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practices. Conduct yearly suppliers Performance Evaluation (SPE).

Contract Management

Plan and manage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts is well-monitored and re-procurement is initiated if neededEnsure contracts are continuously assessed to deliver best value to the client

People Management

Management of sourcing, hiring, training and backfill process for all staff. Periodic Training & Development. Build and maintain high staff morale, work ethics.

Finance Management

Budgeting, forecasting, and Reporting,

Location:

On-site –Navi Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.