JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR RESPONSIBILITIES

Client/Stakeholder ManagementDeliver excellent customer service to meet on-site client’s expectationsBuild and develop effective relationships with key stakeholders &/or client and be comfortable working across all levelsMonitor procedures to ensure client’s expectations are conveyed and worked uponProcurement & Vendor ManagementManage multiple vendors to deliver services on time and within budgetManage vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practicesFinance ManagementEnsure that the site’s financial operations are meeting targets and control requirementsAssist and monitor financial processes to ensure account payable procedures are followed at all timesHealth & Safety ManagementImplement and manage safety procedures to ensure the provision of a safe working environmentEnsure compliance with statutory regulations on fire, health and safety standardsSite Operations ManagementImplement Industry Best Practice operationsAssist and monitor to ensure all building procedures and performance measures are maintained at all timesEnsure all Critical Environment (CEM) requirements are metSeek ways to reduce costs and improve operational standards24/7 emergency call support and site attendance is requiredPreparing regular reports on M&E activities, maintenance, and operations, providing updates to the global M&E leads. These reports encompass key performance indicators, maintenance schedules, equipment performance, energy consumption, and other relevant metrics.　Overseeing and managing maintenance activities for mechanical and electrical systems within the facility team. This involves developing and implementing preventive maintenance plans, conducting inspections, ensuring compliance with regulations and standards, and coordinating necessary repairs or replacements.Risk ManagementAssist in the implementation and management of a property risk management programSupport the implementation and monitoring of disaster recovering and business continuity plansFollow established escalation procedures and incident reporting proceduresAdhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategiesAchieve Key Performance Indicators and Service Level Agreement targets

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Min. 3-5 years of experience in facilities, property management, hospitality or related fieldExperience of working in Technology environmentKnowledge of local health and occupational safety requirementsKnowledge of critical facilities managementKnowledge of vendor management for specialized servicesAn understanding of basic technical aspects of property (Computer Room Air-conditioning, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to understand and interpret commercial contractsStrong budget management and financial analysis skills

Critical Competencies for Success

Client Focus & Relationship ManagementEase of interaction with a wide range and wide level of client staffAbility to manage conflict and balance between client and firm requirementsHas a customer-oriented attitudeDemonstrates proactive & professional approach to customer serviceProject Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProblem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Demonstrated superior people management skills – ability to lead team effectively.Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoKEY STAKEHOLDERS

Client staff

Engineering Manager

Specialized vendor staff

INDIRECT SUPPORT

Local HQ

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.