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What this job involves
The Assistant Facilities Manager oversees workplace operations and facilities management services, ensuring optimal functionality of the venue environment. This role coordinates facility services, manages workplace team performance, and serves as the primary liaison between the Contractor and the Workplace Team.
What your day-to-day will look like:
Team Leadership
Manage on-site workplace management staff
Serve as the point of contact between Contractor and Workplace Team
Monitor staffing, daily operations, and service standards of frontline staff and service providers
Oversee workplace team to ensure service compliance with SLAs, statutory requirements, and KPI targets
Operational Management
Manage and report performance of all workplace management services
Deliver effective communication through advice, reviews, meetings, and reports
Monitor and liaise with Relevant Authorities regarding service delivery and work progress
Ensure buildings, facilities, systems, and machinery maintain optimal performance
Deliver excellent on-site service to meet Authority expectations
Service Coordination
Review and monitor vendor and contractor performance
Assist in establishing mission statements, service targets, policies, and standard operating procedures
Support budget estimation and preparation of financial and management reports
Coordinate pre-handover inspections, documentation, and materials for new spaces
Event Support
Carry out operational duties related to events logistics, management, and operation
Provide facility support for various activities/events held within the Venue
Ensure smooth operational transitions during special events
Compliance and Quality Assurance
Conduct routine inspections and prepare detailed reports
Attend regular meetings with the Authority and stakeholders
Implement precautionary and recovery actions for typhoons and adverse weather
Ensure service delivery meets established quality standards
Emergency Response
Provide 24/7 emergency call support and on-site attendance when required
Manage facility-related emergencies and service disruptions
May work evenings and during public holidays/weekends based on operational needs
Additional Duties
Handle other ad-hoc duties as assigned by the Authority
Support special projects or workplace initiatives as needed
Working Conditions
Primarily on-site at the venue with regular facility inspections
May require flexible working hours including evenings and weekends
Must be available for emergency response situations
Desired or preferred experience and technical skills:
Degree/Higher Diploma in Facilities Management (FM)/Property Management (PM) or equivalent
Minimum 5 years of FM/PM experience
At least 2 years in supervisor grade of FM/PM operations in venues of a scale equivalent to the Venue
Experience in workplace management, event operations, and property handovers is advantageous
Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
Strong communication and interpersonal skills
Fluent in spoken and written English and Chinese, especially in report writing
Knowledge of Hong Kong Building/Properties Management regulations and Ordinances
Ability to work independently under pressure with minimal supervision
Location:
On-site –Hong Kong, SAR, ChinaJob Tags:
Transitions Gap RoleIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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