JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

An exciting opportunity has arisen for an Assistant Facilities Manager who will manage the tactical delivery for the assigned property/facility and be the on-site point of contact for the key stakeholders &/or client. The responsibilities will include directly managing the Workplace Ambassador/s, site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Assistant Facilities Manager is also required to provide administrative support to the team.

What this job involves

The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. 

You will be instrumental in ensuring the Hong Kong workplace delivers a great experience for visitors and staff whilst also overseeing remote coverage to other APAC sites, your ownership of these multiple sites ensuring you have happy customers in your whole community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

Site Operations ManagementImplement Industry Best Practice operationsOversee work performed by Janitorial, Reception, Mail & Parcel Services, and Site Amenity teams and ensure that all work is performed at the prescribed service level and frequency.Work order entry and monitoring; redirect work orders that are assigned to wrong vendor or location.Monitor work order SLA adherenceAssists with the coordination, scheduling, follow-up and satisfaction of maintenance activitiesCoordinate with onsite team to advance service quality and enhance the client partnershipProvide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.Assist and monitor to ensure all building procedures and performance measures are maintained at all timesConduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesMaintain premises in neat and good working condition at all timesProvide support for regular reporting packagesProactively meet with Client’s representatives on scheduled basis.Communicate regularly with the clients representatives, providing necessary support and information on the status of all areas under managementEnsure all Critical Environment (CEM) requirements are metSeek ways to reduce costs and improve operational standardsPeople ManagementAssist in developing and sustain a high-quality well motivated teamEnsure high staff morale, trust and work ethicsActively support an environment that supports teamwork, co-operation and performance excellence within the teamAssist in mentoring and enabling Training & Development of team membersClient/Stakeholder ManagementDeliver excellent customer service to meet on-site client’s expectationsBuild and develop effective relationships with key stakeholders &/or client and be comfortable working across all levelsMonitor procedures to ensure client’s expectations are conveyed and worked uponProcurement & Vendor ManagementAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Assist in the procurement of vendors and services as requiredFinance Management / Cost Control / ProfitabilityAssist in ensuring that the site’s financial operations are meeting targets and control requirementsAssist and monitor financial processes to ensure account payable procedures are followed in a timely and accurate manner at all timesEnsure prompt and accurate management of purchase orders.Health & Safety ManagementImplement and manage safety procedures to ensure the provision of a safe working environmentEnsure compliance with statutory regulations on fire, health and safety standardsConduct regular audits to ensure safety procedures on site are in place and workingAssist in carrying out safety procedures when neededRisk ManagementAssist in the implementation and management of a property risk management programSupport the implementation and monitoring of disaster recovering and business continuity plansFollow established escalation procedures and incident reporting proceduresAdhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategiesAchieve Key Performance Indicators and Service Level Agreement targets

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

Experienced in facilities, property management, hospitality or related fieldYou are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skillsHigh attention to detailAbility to react quickly and decisively when faced with a problem or issueAble to work off their own initiative and with minimal directionStrong team player with a commitment to support their colleaguesAble to demonstrate superior people management skillsExceptionally organised and skilled in multi-taskingComputer Literate – good understanding and working knowledge of office software.Strong communicator – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.Excellent time management and organisational skillsAbility to work under pressure and to tight deadlinesAble to demonstrate knowledge of local health and occupational safety requirementsExperienced in dealing with critical facilities and vendor management for specialized services

You also need to be:

Self-motivated; confident & energeticFlexible – able to adapt to rapidly changing situationsGoal-oriented – able to focus on meeting all performance targetsA strong communicator – good presentation skills and possess strong verbal & written communication skills (English & local language)

Critical Competencies for Success

Firm First mind-setAble to cooperate and work well with others to meet targetsSupport the team effectively as and when neededProven ability to commit to flawless execution while complying with firm’s procedures and standardsClient Focus & Relationship ManagementDemonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the CustomerAble to interact with the general client staff & vendors with easeAbility to manage conflict and conflicting prioritiesDemonstrates ability to work with vendors to deliver efficient servicesDemonstrates proactive & professional approach to customer serviceProject Management & Organizational SkillsProven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

Location:

On-site –Greater Manchester, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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