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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Assistant Manager, Facilities will assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives

What this job involves:

Site and Vendor Management

Help manage the site in accordance with all agreed policies, procedures and contract scope.Promote a high level of satisfaction among client by promptly responding to their service needs.Coordinate and schedule service activities at assigned client location(s).Acts as an interface with the client when needed. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.Assist in managing vendors for mechanical, electrical, plumbing, carpentry, HVAC, janitorial and other cleaning services, landscaping and other vendors defined within the portfolio of respective campus.Conduct janitorial and landscape service inspections and ensure high-quality service levels.Proactively partner with key vendors.  Effectively implement vendor management best practices. Communicate Safety, KPI and SLA requirements to them in a timely way.  Engage them in the identification of service delivery improvement and savings identification.  Oversee their work and ensure work is performed per contract.Meet or Exceed Site KPIs; Monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordinglyPartner with sourcing and vendor management to effectively manage vendor relationshipsRead and fully understand the requirements set forth in the Master Services AgreementsSupport facility services including event management.Support the Facility Manager in the implementation of short and long-term projects for the client.Demonstrate strong collaboration and teamwork within service lines to coordinate and complete small projects.Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.Support work order management for in-house staff and vendors as necessary and when needed monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management.Initiate service requests as needed to support Client requests/needs.Complete all client and JLL and BofA required trainingsOther duties as assigned

Client Relationship Management

Proactively develop and manage client relationships ensuring that expected service levels are achieved.Ensure client satisfaction with the delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.Comply with all requirements of the client contract and meet or exceed key performance indicators.Deliver an exceptional quality of service to the client, as reflected by client feedback.Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.

Finance Management / Cost Control / Profitability

Assist the FM to achieve or exceed financial targets and key performance indicators.Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)Help manage vendor invoices, and paymentsHelp to develop the annual capital plan for each building, interfacing closely with the finance team and clientActively support an environment of teamwork, co-operation, performance excellence and personal success.Proactively assist with managing the site operations team in absence of FM or SFM

Leadership/Staff Management

Help to lead, manage, develop and supervise in a professional, friendly, creative, energetic, and detail-oriented mannerParticipate in onboarding, training, and team building for other team member when requiredActively support an environment of teamwork, co-operation, performance excellence and personal successParticipate in the individual performance management program and personal development planningAlign with facilities leadership team as a manager and act in a manager capacity for anything at the site/s when requiredAct as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Qualifications

Associate's or Bachelor’s degree in Facilities, Property, Business or related field desirable.Minimum 2 years of supervisory experience in facilities management or related field.Proficient in a range of information technology tools and platforms.Strong analytical, organizational, and presentation skills.Experience working within CMMS/Work Order systems, or Corrigo preferred.Proficient skills in Microsoft Office Suite, including Excel, Word, Outlook, and TeamsStrong proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint & Excel, and SharePoint.Proven track record of excellent internal and external customer serviceExhibits strong interpersonal skills and problem-solving abilityExcellent verbal and written communication skills with the ability to communicate professionally

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.