WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

 

A World Of Rewards

Yearly Salary: £30,100 plus an expected average annual service charge likely to be between £7,500 - £8000A global travel program for team membersUniformsMeals whilst on dutyTo be part of a fabulous team

 

The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for. 

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques The Orchard, for afternoon teas and lighter meals The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

 

What will I be doing?

As Assistant In-Room Dining & Executive Lounge Manager, you are responsible for managing room service operations and the day to day running of the Executive Lounge to deliver an excellent Guest and team member experience. You will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

Provide effective leadership to the In-Room dining and Executive lounge teams to ensure targets are met and exceeded both for the hotel and individual developmentEnsure compliance of brand standardsEvaluate guest satisfaction levels with a focus on continuous improvementAware of trends and propose ideas to build the range and quality of Food and Beverage
Organise masterclasses and evening events for executive guests;Create a sense of community for the guests who have access to the Executive Lounge, by making them feel home away from home.Optimise sales and contain costs, identifying any areas for actionSet achievable budgets and other short- and long-term functional goalsMaintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendarsMaintain strong internal control environment and compliance to hotel/company policies and procedures

 

What are we looking for?

Assistant In-Room Dining & Executive Lounge Manager serving Conrad Hotels & Resorts is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience managing teams with 5 to 10 team members ideally in either In-Room Dining, restaurant or Executive LoungeEffective management skillsNegotiation and influencing skillsPositive attitudeExcellent communication skillsAbility to work under pressureGood grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience working with Guest Relations teams and VIP managementPrevious experience managing payroll, budgets and forecastingWorking with systems such as Birchstreet, Unifocus and OnQ PMSManaging team members performance and conduct with HRCommercial and industry knowledge

 

Travel and Location

St James Park Tube station - District & Circle Line – (literally just across the road)Westminster Tube Station - Jubilee Line (4 mins walk)Victoria Station (6 mins walk)Waterloo Station – Mainline (10 mins walk)