Assistant Executive Housekeeper

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

DescriptionThe incumbent in this position is responsible for assisting the Executive Housekeeper in
managing the Housekeeping Department in order to ensure the highest standards of
cleanliness. They oversee and direct all cleaning and maintenance operations on
Floors and Public Area. Closely monitor all processes related to ensuring high level of
housekeeping services provided to the guest is timely and defect free. In the absence of
the Executive Housekeeper, they are fully responsible for the management of the
Housekeeping Department.

Key Responsibilities\nSupervise Housekeeping Department Staff to ensure that guests and customers,\nwhether internal or external, receive prompt and courteous service, and to\nensure adherence to hotel standards.\nOn a daily basis, assign duties and special projects to Room Attendants / Public\nArea Cleaners, follow up on the progress and keep the Executive Housekeeper\ninformed.\nCheck rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and\nRepeated Guests and coordinate the flower requirements to these guests and\nother special requests.\nInspect Floors / Public Areas to ensure that facilities, equipments and amenities\nare clean and are well maintained; verify the work performed by outside\ncontractors to ensure compliance to their contract; and take corrective measures\nin order to meet Kempinski standards.\nParticipate in the recruitment of new staff by screening and interviewing\napplicants.\nIdentify the department training needs, develop the training plan and get the\napproval of Executive Housekeeper before the implementation of training.\nKeep the Housekeeping Staff informed on the daily operational activities and\nchallenge and provide all information relevant to their job duties.\nAnticipate and maintain all equipments and supplies and assure their availability.\nControl usage of all amenities and cleaning supplies to ensure compliance to\nbudget and ensure appropriate usage of equipments and tools.\nHandle comments and requests from guests and other departments to meet their\nsatisfaction. Make recommendations to Executive Housekeeper on improving\nthe services provided by the Housekeeping Department.\nMonitor housekeeping procedures including Lost and Found, Key Control,\nSecurity and Emergency procedures and Health and Safety procedures for\nemployees and guests.\nParticipate in various housekeeping projects such as general cleaning, which\ninvolve scheduling, inspections, records keeping, follow-up, and communication\nwith other related departments.\nAssist the Executive Housekeeper in the preparation of the annual manning\nguide, the CAPEX budget and departmental budget in order to meet the business\nobjectives.\nAccomplish several administrative duties related to the position such as attending\nmeetings, writing reports, maintaining a daily log, etc.\nAdditional responsibilities and tasks can be added at any time according to the needs of\nthe business and of the hotel.\n

Skills, Knowledge and Expertise\n3 to 5 years experience in a Housekeeping management\nposition. Preferably in a 5 star hotel\nInclude the skills the candidate must have to fill this Position:\nOperational knowledge of housekeeping equipment and\nmachine, including washing machine, dry-cleaner,\npressing machine.\nKnowledge on how to clean different fabric materials\nKnowledge of chemicals\nKnowledge and Skills on Cleaning techniques\nKnowledge on cleaning products, equipment and\nmachine\nKnowledge on housekeeping procedures and standards\nKnowledge of Opera PMS\nMicrosoft Office Applications\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nExcellent communication and interpersonal skills with\nsuperb presentation and grooming\nStrong management skills and ability to inspire those in\nothers\nExperience in revenue management would be an\nadvantage\nAnalytical and problem solving skills and execution of work\n

About KempinksiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.


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