Job Details Job Location:    Coachella, CA Position Type:    Full Time Salary Range:    Undisclosed Job Shift:    Any Job Category:    Management DescriptionSummary

This position is responsible for supporting the Director of Slots in leading all slot machine operations with a focus on optimizing performance, enhancing guest experience, and ensuring compliance, while mentoring and developing management-level staff to build a high-performing and accountable leadership team within the slot department. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide outstanding customer service to guests and all other employees by exceeding our mission statement. Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued. Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations. Assist in the strategic planning, organization, and execution of all slot operations and initiatives. Mentor and develop Slot Shift Managers and Supervisors through hands-on coaching, feedback, and leadership development plans. Foster a leadership culture that emphasizes collaboration, accountability, and continuous improvement. Generate and analyze Slot data. Monitor slot floor performance and recommend data-driven adjustments to game mix, layout, and configurations. Training and retraining of staff, including mandatory training (i.e. Title 31). Analyze revenue and labor reports and make necessary adjustments. Inspect slot areas to ensure equipment is operative and observe employees and guests to assure that guest service levels are being maintained. Monitor equipment to assure that machines are in good repair, and that gaming devices comply with regulatory standards. Maintain excellent communications with all Directors and Managers. Develops and implements approved departmental policies and procedures. Comprehensive understanding of forecasting, budgeting, scheduling, productivity, inventory controls (if applicable), P&L analysis, and cost controls. Partner with the Director of Slots to manage departmental budgets, forecasts, and profitability targets. Keep abreast of competitive changes including industry trends and local competitive set. Develop, maintain and nurture a positive work environment. Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity. Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS). Present a positive image of the Tribal organization to its guests and vendors and to assist them as required. Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment. Able to make difficult decision in a fair and honest manner. Strong verbal and written communication skills. Perform any other duties that may be assigned from time to time. Supervisory Responsibilities

Manage directly and indirectly all employees of the Slots Department.  Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QualificationsEducation And Experience (Must Be Documented) Bachelor’s degree preferred in related field (or equivalent experience) Minimum five (5) years of experience in slot operations with at least 2 years in a leadership or upper-management role. Strong knowledge of slot system technologies, gaming regulations, and operational procedures. Certification, Licenses And Any Additional Requirements Must pass periodic random drug screens Must be able to pass background suitability investigation Must obtain a Tribal Gaming License Must obtain all other applicable certifications and licenses. Must provide proof of eligibility to work in the United States within 72 hours of employment Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 150 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods. 

Work Environment 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Multiple locations. Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours. Must be available for emergency calls 24/7. Must be available to work weekend and holidays. Some enterprises are gaming facilities. Some enterprises are not a smoke-free environment. Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis. Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups

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