If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Assistant Director of Security at the Grand Geneva Resort & Spa, you play an integral part in ensuring the hotel guests, associates, and hotel property are maintained in a safe and secure environment.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

What will you be doing?

·        Oversee all security policies and procedures and ensure they are properly followed.

·        Reviews reports completed by security officers to ensure professional accuracy and timely submission.

·        Reports all observed hotel property deficiencies and safety hazards.

·        Responsible for the fire extinguisher inspections.  

·        Ensures thorough and complete investigation for all incidents incurred by guests and associates as assigned by the Director of Security (i.e. losses, thefts, accidents, acts of violence)

·        Maintains surveillance activities & quarterly departmental safety training. 

·        Maintains an effective key control program.

·        Ensures that shift personnel are properly assigned and managed at all times.

·        Assist with payroll, scheduling, and other administrative duties within the Security department, as assigned by the Director of Security.

·        Brief on-coming shift officer and the MOD on all security issues prior to leaving property.

·        Maintain high visibility on property.  

·        Respond to all fire and medical emergencies.

·        Build and maintain relationships with the Executive Operating Committee Members, Managers, Supervisors & Associates.

·        Perform other duties as assigned by the Director of Security.

·        Assume the responsibilities of the Director of Security in their absence.

 

What do you bring to the role?

·        Prior experience in security, military, or EMS preferred. Knowledge of security and law enforcement practices is a plus.

·        Previous Experience as a Security Supervisor in a hotel environment.

·        College education preferred.

·        Knowledge of local laws and ordinances.  

·        Exceptional people skills, customer service mentality and strong writing & logical thinking abilities.

·        Ability to build and maintain positive relationships with colleagues and the public.

·        Ability to stand, walk, sit, and use hands for extended periods.

·        Flexibility to work various shifts, including overnight, weekends and holidays.

·        Must be computer literate.

 

What’s in it for you?

·        A free, well-balanced meal every shift

·        Gym Membership at $16 per paycheck

·        Room discounts at Marcus Hotels & Resorts

·        Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

·        Free parking

·        “Two for one” movie theater coupons at Marcus Theatres

·        Ability to grow your career and transfer from one property to another

·        Early wage access

·        Paid time off

·        Flexible scheduling

·        Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·        And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Grand Geneva Resort & Spa is an equal opportunity employer.

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