Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.
Through our values, we put our dedication to caring into action:
Respect:
· Be inclusive
· Value diverse points of view
· Care for people and your environment
Integrity:
· Tell and accept the truth
· Honor your commitments
· Take ownership and act with pride
Empathy:
· Truly listen
· Respond with compassion
· Walk in the shoes of others
Inclusion:
· Seek to understand
· Encourage diverse viewpoints
· Support each other to thrive
Experimentation:
· Be curious and continuously learn
· Experiment generate new ideas
· Make things happen
Wellbeing:
· Prioritize self-care
· Use fun as fuel
· Build connections within your community
At Hyatt Regency:
Brand Target:
Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)
Brand Promise:
To make travel free from stress and filled with success
Brand Principles:
· Designed for productivity peace of mind
· Tools to stay connected and energized
· Stress-free environments for seamless gatherings
· Responsible empathetic service that anticipates needs
Main Duties and Responsibilities:
Main Duties:
Administration
· To assist in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments.
· To ensure that the Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.
· To represent the Sales function on the hotel's Leadership Committee in the absence of the Director of Sales Marketing.
· To assist in the preparation and update of the Departmental Operations Manuals.
· To attend regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
· To ensure sales files and systems to have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
Customer Service
· To monitor that all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
· To ensure that Sales associates also provide excellent service to internal customers in other departments as appropriate.
· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
· To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· To assist with the preparation of the annual sales plan.
· To assist the monthly sales reporting and reforecasting.
· To assist the sales resources and funds, and control departmental costs.
· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Marketing
· To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal.
· To monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure that the hotel’s marketing and sales remain competitive and cutting edge.
· To assist to manage all the key sales accounts and groups, to evaluate them based sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to make strategy for pricing, inventory, and sales resource allocation.
· To actively participate in sales meetings, developing and adjusting sales account and pricing strategy.
· To ensure that the best use is made of technology including Opera or other sales and catering systems, and that data is clean.
· To coordinate and execute acquisition, developments, and retention sales.
Operational
· To assist with and coordinate all selling activities and to communicate these activities throughout the hotel.
· To maintain a database of local, national and international group, catering and conference leads and ensure implementation of appropriate sales development and acquisition activities.
· To make sure that all the sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information.
· To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
· To ensure that the room and banquet space inventories are reviewed weekly and that strategies are formulated to fill low occupancy periods.
· To follow the established hotel policies and procedures when signing contracts on behalf of the Marketing and Sales Department.
· To attend major travel, trade and corporate functions to network and promote the hotel.
· To plan and execute sales trips based on business priorities.
· To entertain existing and potential customers and ensure that other Sales personnel entertain customers based on business priorities.
· To assist in creating a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
· To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· To make sure that other Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Personnel
· To assist in the recruitment and selection of all Sales associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
· To ensure the punctuality and appearance of all Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
· To conduct annual Performance Development Discussions and to support associates in their professional development goals.
· To plan and implement effective training programmes, including all the required Smart Selling Courses, for associates in coordination with the Training Manager and Departmental Trainers.
· To maximise the effectiveness of every Sales associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
· To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
· To ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
· To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
· To support the implementation of changes as a result of the Associate “Gallup” Survey.
o To assist in the implementation and ongoing monitoring of Personal Business Plans for all Sales associates
Other Duties
· To maintain strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
· To respond to changes in the Sales function as dictated by the industry, company and hotel.
· To report for duty punctually wearing the correct uniform and name tag at all times as per Hyatt Regency Aqaba Ayla grooming standards.
· To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
· To attend training sessions and meetings as and when required.
· To carry out any other reasonable duties and responsibilities as assigned.
Our Purpose: We care for people so they can be their best.
Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.
Through our values, we put our dedication to caring into action:
Respect:
· Be inclusive
· Value diverse points of view
· Care for people and your environment
Integrity:
· Tell and accept the truth
· Honor your commitments
· Take ownership and act with pride
Empathy:
· Truly listen
· Respond with compassion
· Walk in the shoes of others
Inclusion:
· Seek to understand
· Encourage diverse viewpoints
· Support each other to thrive
Experimentation:
· Be curious and continuously learn
· Experiment generate new ideas
· Make things happen
Wellbeing:
· Prioritize self-care
· Use fun as fuel
· Build connections within your community
At Hyatt Regency:
Brand Target:
Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)
Brand Promise:
To make travel free from stress and filled with success
Brand Principles:
· Designed for productivity peace of mind
· Tools to stay connected and energized
· Stress-free environments for seamless gatherings
· Responsible empathetic service that anticipates needs
Main Duties and Responsibilities:
Main Duties:
Administration
· To assist in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments.
· To ensure that the Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate.
· To represent the Sales function on the hotel's Leadership Committee in the absence of the Director of Sales Marketing.
· To assist in the preparation and update of the Departmental Operations Manuals.
· To attend regular departmental communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
· To ensure sales files and systems to have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.
Customer Service
· To monitor that all hotel associates deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department
· To ensure that Sales associates also provide excellent service to internal customers in other departments as appropriate.
· To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Financial
· To maximise associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
· To assist with the preparation of the annual sales plan.
· To assist the monthly sales reporting and reforecasting.
· To assist the sales resources and funds, and control departmental costs.
· To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
Marketing
· To assist all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal.
· To monitor and evaluate local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure that the hotel’s marketing and sales remain competitive and cutting edge.
· To assist to manage all the key sales accounts and groups, to evaluate them based sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and to make strategy for pricing, inventory, and sales resource allocation.
· To actively participate in sales meetings, developing and adjusting sales account and pricing strategy.
· To ensure that the best use is made of technology including Opera or other sales and catering systems, and that data is clean.
· To coordinate and execute acquisition, developments, and retention sales.
Operational
· To assist with and coordinate all selling activities and to communicate these activities throughout the hotel.
· To maintain a database of local, national and international group, catering and conference leads and ensure implementation of appropriate sales development and acquisition activities.
· To make sure that all the sales proposals, collateral, digital tools, and other sales communications are in line with the hotel’s and HI’s brand standards, and up to date in terms of information.
· To be aware of community, business, political and social factors that may affect the hotel’s financial performance.
· To ensure that the room and banquet space inventories are reviewed weekly and that strategies are formulated to fill low occupancy periods.
· To follow the established hotel policies and procedures when signing contracts on behalf of the Marketing and Sales Department.
· To attend major travel, trade and corporate functions to network and promote the hotel.
· To plan and execute sales trips based on business priorities.
· To entertain existing and potential customers and ensure that other Sales personnel entertain customers based on business priorities.
· To assist in creating a high level of exposure for the hotel through direct sales solicitation, telephone contact and written communication.
· To work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· To make sure that other Sales associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Personnel
· To assist in the recruitment and selection of all Sales associates. To follow hotel guidelines when recruiting and use a competency-based approach to selecting associates.
· To ensure the punctuality and appearance of all Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
· To conduct annual Performance Development Discussions and to support associates in their professional development goals.
· To plan and implement effective training programmes, including all the required Smart Selling Courses, for associates in coordination with the Training Manager and Departmental Trainers.
· To maximise the effectiveness of every Sales associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
· To encourage associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
· To ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
· To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
· To support the implementation of changes as a result of the Associate “Gallup” Survey.
o To assist in the implementation and ongoing monitoring of Personal Business Plans for all Sales associates
Other Duties
· To maintain strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
· To respond to changes in the Sales function as dictated by the industry, company and hotel.
· To report for duty punctually wearing the correct uniform and name tag at all times as per Hyatt Regency Aqaba Ayla grooming standards.
· To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
· To attend training sessions and meetings as and when required.
· To carry out any other reasonable duties and responsibilities as assigned.