About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the role

Join our leadership team. Four Seasons Resort and Residences is looking for an Assistant Director of Rooms!

The Assistant Director of Rooms is responsible for overseeing the Rooms Division (Front Desk, Guest Relations/Concierge, Housekeeping, Laundry, and KFAS.) Assistant Director of Rooms is also responsible for directing and administering staff continuing effort to deliver outstanding guest service and financial profitability. Ensure adherence to the hotel's standards, policies and procedures. The Assistant Director of Rooms is professional, team-oriented, possess good work ethics, and will be extremely results driven. 

 

What you will do

Operational Oversight  

Support the Director of Rooms in managing the day-to-day operations of the Rooms Division. 

Step in as Acting Director when the Director is off-property. 

Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported, and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division. 

Ensures clear communication and timely follow-up on guest or employee requests, special requirements, operational issues, and hotel initiatives. Promotes seamless coordination and collaboration across all departments. 

Ensuring compliance with standards of operation. 

Oversees the recruitment, training, and development of team members. Conducts performance evaluations, provides coaching and feedback, and administers disciplinary actions when necessary. 

Leads by example with integrity, fairness, and consistency; fosters a respectful and inclusive work environment while holding team members accountable and promoting professional growth.  

Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety. 

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

​Guest Experience and Quality Standards 

Guest Experience & Standards – Monitor service levels and guest satisfaction scores (e.g., Forbes, LQA, Qualtrics). 

Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. LQA, Qualtrics, Employee Opinion Surveys & Forbes).

Implement and uphold brand standards, luxury service protocols, and cleanliness expectations. 

Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved.  

Business Acumen 

Assures that financial goals of the division and the hotel are being met. 

Closely monitoring the financial performance of all departments, in particular monitoring all Rooms expenses to ensure that they are kept in line with budget and providing solutions to improve problem areas and assisting in implementing corrective measures. 

Maintains appropriate staffing levels to align with business demands, ensuring optimal service and efficiency.  

Manages and oversees inventory control for the Rooms Division, ensuring accurate tracking, proper storage, and timely ordering of supplies to support seamless operations and cost efficiency. 

Develop profit improvement ideas, policies and procedures and implement them with approval of the Planning Committee. 

Actively participates in regular operational meetings and contributes to the development of strategic business plans.  

Monitors the financial performance of all Rooms Division departments, ensuring expenses remain within budget and implementing corrective actions to address any areas of concern 

What you bring

Education: 

College degree preferably specializing in hotel/Admin management experience is required.

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Experience: 

Five to seven years of experience in luxury hotel/resort operations management positions 

 

Skills and Abilities: 

Excellent knowledge of all aspects of Rooms Division Operations

Ability to motivate and lead a team of professionals - Elevated Leadership skills and experience in a multicultural environment

A guest experience champion with sophisticated guest relations skills

Excellent communication skills and a strong, innovative mindset

Strong leadership and interpersonal skills

Excellent guest service and problem resolution skills

Flexibility to meet the demands of a 24-hour operation

Strong organizational skills and strong Computer Skills (Opera, HotSos, Workday, OnTrack, ADP)

Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as role model for others by demonstrating appropriate business conduct and ethical principles

Excellent personal presentation and interpersonal skills

Ability to multi-task in a high volume and demanding environment 

Valid Driver’s License required and clean driving record 

   
What we offer: 

Salary: $100,000 - $110,000

Competitive Salary and a Comprehensive Benefits Package

Cigna medical and dental benefit options

8 weeks of New Parental Leave Pay after 1 year of full time employment

Excellent Training and Development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

401k Retirement Plan

Schedule & Hours:

Full Time Exempt Position

Flexible schedule availability to support 24/7 operations, including mornings, evenings, and weekends.

To apply, please click on the “APPLY” button and create an account. There will be a short questionnaire for you to complete and a section for you to attach your Resume/CV and Cover Letter. Please attach your Resume/CV in PDF format. Applications/Resumes will only be accepted on this website. Please do not email your information. Thank you for your understanding.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at jobs.napavalley@fourseasons.com. Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf