About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role:

The Assistant Director ensures that standards are met for their departments and that guests and employees are satisfied and problems are promptly resolved.

What you will do:

Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.   Able to aid in the development of existing personnel and assist in the recruitment of new employees.

Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.

Control expenses through actively participating in all areas of the hotel operation.

Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures.

Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.

Ensure facility is well maintained from both housekeeping and engineering standpoints.

Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.

Ensure all Four Seasons Hotel Policies and Procedures are followed.

Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.

Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.

Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. LQA and Employee Opinion Surveys & Forbes)

Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.

Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.

Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.

Oversee preventive maintenance programs such as “Perfect Room” initiative.

Directly supervise at a minimum the Department Heads in Front Office, Housekeeping, Laundry, Transportation, Recreation and Retail Operations.

Assume the role of Hotel Spokesperson in the absence of the General Manager/Resort Manager in any emergency or crisis situation.

Coordinate preparation of timely and accurate forecasts with Sales and Rooms

What you bring:

College degree preferably specializing in hotel/Admin management experience is required.

Five to seven years previous experience in Rooms department head position.

Excellent communication skills and a strong, innovative mindset

Strong community relations

Ability to motivate and lead a team of professionals

A guest experience champion with sophisticated guest relations skills.

Elevated Leadership skills and experience in a multicultural environment

Resort and remote location experience is desirable.

Oral and written proficiency in English language

The ability to coordinate and manage the day-to-day operations of the Rooms Division.

The ability to attend and participate in all Planning Committee meetings and events.

The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.

The ability to conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.

The ability to meet on a regular basis with all managers, supervisor, and non-management employees.

The ability to monitor all standards in the hotel to ensure they are in place and enforced.

The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.

The ability to conduct and or participate in the performance review of all key department managers and  members and the development of any manager assigned as a mentee.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Accommodation at other Four Seasons Hotels and Resort

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Major medical expenses insurance

Food vouchers

Savings fund

Transport

Access to gym facilities

Schedule & Hours:

This is a full time position

This role primarily works Monday through Friday, although may be asked to work other shifts, based on business volume.

Learn more by visiting us at:

Company Site:       http://www.fourseasons.com

Our Careers:          https://lnkd.in/gDDgNZBT

Facebook:              https://www.facebook.com/FourSeasonsJobs 

Twitter:                   https://twitter.com/FourSeasonsJobs 

LinkedIn:                https://www.linkedin.com/company/four-seasons-hotels-and-resorts