About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

The Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

The Role-Overview

The role of the Assistant Director of Housekeeping is to manage the staff and control the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.

Essential Functions
This list is not all –inclusive and should only be used as an overview of all actual responsibility.

Manages the staff and controls the daily activities of the Housekeeping DepartmentInterviews, train, evaluate, lead, motivate, coach, and discipline all employeesEnsure that established cultural and core standards are metEstablishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipmentSets and maintains high standards of cleanlinessAssigns staff to complete the needed activities for the dayMonitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility dailyWorks directly with outside contracted companies to assure quality and timeliness of workResolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely mannerCoordinates the housekeeping needs of any Condominium or Co-op owners. Interactions with guest will be in person and by phoneHelp ensure the financial goals of the department are being metMonitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract ServicesEstablishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies InventoriesAssures that equipment is properly maintainedAssures effective operation of the Laundry/Valet DepartmentTakes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees.Responds swiftly and effectively in any hotel emergency or safety situation

Qualifications & Experience

The ideal candidate would have the following qualifications and experience: 

Union experience and bilingual language skills are highly desirableAt least 2 years of managerial experience and at least 1 years of housekeeping experienceProficient in Microsoft Office, Windows, Opera, HotSos, RexFlexibility with scheduled shifts - Days, nights, weekends, holidays

What to Expect from Your Work Experience...You will

Salary Range: $86K - 93K

Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)

401(k) Retirement Plan

Complimentary Accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

Be yourself and become a member of a work family that cares about you and invests in your development

Master your craft here and abroad!  Seasonal “Task Force” opportunities are available

Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned

Paid holidays, vacation, and sick days

Culinary, retail and wellness experiences at special rates

… and so much more!

If you are interested in applying for this position, please log into your account and attach your resume and cover letter in Word and/or PDF format.  Click on the link to learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf