About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.MAIN DUTIES:
1. The ability to staff (select and recruit qualified people,) schedule, hire and train all housekeeping personnel, inclusive
of third party staff for i.e. overnight cleaning of public areas.
2. The ability to control all departmental costs including labour, guest room supplies and cleaning supplies, yet insure
services rendered the guests are of the highest standards.
3. The ability to maintain accurate records on all housekeeping & laundry personnel and up to date payroll records,
submitting transmittal sheets to the payroll department weekly.
4. The ability to establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment,
linens and uniforms.
5. The ability to ensure all personnel look after their equipment and treat them with proper care.
6. The ability to schedule and conduct monthly staff meetings to maintain good communication and high moral
standards within the department.
7. The ability to establish good cleaning and preventative maintenance programs to ensure appearance and life of all
furniture, fixtures and equipment.
8. The ability to establish a cleaning program maintaining top quality standards in training, performance, procedures,
and productivity pertaining to all public guest areas.
9. The ability to work with all departments to meet their needs as it relates to Housekeeping and the laundry.
10. The ability to submit yearly capital improvement program budget to management as well as yearly budgets for labour
and operating expenses with relation to occupancy forecast.
11. The ability to inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public
areas, guest rooms, storage areas, and laundry/valet, uniform, guest and linen areas.
12. The ability to work with all personnel in Housekeeping in keeping all areas in top quality to ensure the highest guest
satisfaction and to meet corporate standards and policies of Four Seasons.
13. The ability to work with the laundry and valet supervisor to maintain top quality work in all areas of hotel linens and
guest and employee cleaning and laundry.
14. The ability to maintain accurate ledgers and records on all housekeeping operations.
15. The ability to conduct performance evaluations in accordance with hotel policies, disciplines and makes
recommendations for termination of housekeeping personnel.
16. The ability to coordinate the needs of any condominium/co-op owners in relation to housekeeping services.
17. The ability to respond properly in any hotel emergency or safety situation.
18. The ability to perform other tasks or projects as assigned by hotel management.
STANDARD DUTIES
1. To provide a friendly and professional service that always exceeds guests’ expectations.
2. To ensure you read the hotel's employee handbook and have an understanding of and adhere to the hotel's rules and
regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
3. To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of
the position.
4. To report for duty punctually wearing professional attire. To maintain a high standard of personal appearance and
hygiene and adhere to the hotel and department personal appearance standards.
5. To comply with local legislation as required.
6. To maintain good working relationships with your colleagues and all other departments through working by The Golden Rule.
7. To respond to any changes in the division as dictated by the needs of the industry, company or hotel.
8. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
9. Conduct and attend training sessions as outlined.
10. Perform other tasks or projects as assigned by the Housekeeping Director or Director of Rooms.