About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Assistant Director of Housekeeping.  On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor, ideally located between Cabo San Lucas and San José del Cabo.  In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.” This ultra-luxury ocean-front resort will include 96 beautifully appointed guestrooms and 61 Residences,  Amenities will include three restaurants, five bars, three pools, an open-air fitness center designed by celebrity trainer Harley Pasternak, Spa with ten treatment rooms and relaxation oasis, and The Clubhouse.  The Clubhouse is perched above the resort with sweeping Ocean views, and it is being designed as THE place to host spectacular weddings and events for up to 250 people.  It will feature and event lawn for ceremonies, an indoor/outdoor ballroom, living room space for entertaining, and a bridal suite.

Target hire date: August 2025

The management level for this position is:

Operations – Department Head with local package

The role of the Assistant Director of Housekeeping

The Assistant Director of Housekeeping ensures that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times.

Knowledge and Skills

At least 2~3 years of relevant work experience in Luxury Hotel.

Engaging interpersonal skills, strong problem-solving ability

Strong supervisory and managerial skills are essential, with outstanding demonstrated coaching and development skills.

Must be able to work flexible shifts including, AM's, PM's, weekends, and holidays.

Proficient in Hotel property management systems, in particular Opera.

Ability to perform assigned duties with attention to detail, speed accuracy, and thorough follow through.

Must be fluent in reading, writing and spoken English language skills.

Requires a working knowledge of the housekeeping aspect of services, policies or operations and general knowledge of the hotel.

This hotel has a residential component. Prior experience in a mixed-use residential hotel is beneficial, though not required.

Essential Functions

Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms.

Conduct performance evaluations in accordance with hotel policies.

Make recommendations and follow through on disciplinary action for assigned staff.

Inspect every room daily in assigned buildings.

Monitor the performance of floor housepersons to there are sufficient supplies in the guest areas and all areas are maintained according to standards.

Participate in the inventories of guest supplies, linen and cleaning supplies.

Participate in the annual housekeeping and expenses labor budget preparation.

Coordinate engineering work orders for assigned areas and follow-up inspections.

Coordinate cleaning schedules for villa attendants and house attendants of deep cleaning items.

Participate in the daily scheduling of villa attendant assignments.

Assist in conducting monthly staff meetings.

Monitor cost control programs for housekeeping labor and supplies.

Maintain a high level of employee morale.

Complete daily housekeeping labor standards in order to monitor labor controls.

The ability to control all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards.

Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.

Maintain accurate records on all housekeeping staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly.

Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department.

Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department.

Work with all staff in Housekeeping in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons

What to Expect:

Be part of a caring team with a family spirit

Have opportunities to build a successful career with global potential

Work in a diverse and challenging environment and engage with the leadership team

Be recognized for your accomplishments

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture:

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

 What it is Like to Work for Four Seasons Hotels & Resorts:

 At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com   

Our Careers:          Four Seasons Careers (myworkdayjobs.com)      

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

Facebook:               https://www.facebook.com/FourSeasonsJobs 

Twitter:                    https://twitter.com/FourSeasonsJobs 

 We look forward to receiving your application!