At Montage, It’s All Because of YOU!

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage is more than a job; it’s a way of life. Don’t just imagine the possibility—join us.

Your Journey

Assist the Director of Front Office in managing associate engagement, scheduling, payroll, counseling and quarterly department meetingsCollaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on all operational functions, programs, assignments, and hotel activities as deemed necessary to support the businessManage the day-to-day operations of the Front Office and Bell/Door teamsOversee the arrival and departure experience, ensuring guests expectations are exceeded at all timesReview and analyze guest engagement scores and trends in MedalliaReview guest profiles, with the aim of creating a personalized experienceReview daily activity, inclusive but not limited to arrivals, departures, in-house itineraries, etc. with the aim of delivering on all guest expectationsDeliver on guests' expectations and have the desire to create WOW momentsPerform additional duties as assigned that may be outside the scope of duties, based on business needs

About You  

You are passionate about providing exceptional service and creating memorable moments You have strong communication skills and the ability to collaborate in a team environmentYou are open to learning, developing, and growing both yourself, personally, and helping others do the sameYou are trustworthy and have integrity

Must Haves  

2-3 years of previous Rooms Division (Front Office and/or Housekeeping) management experience requiredExperience in a luxury hotel and/or resort requiredHigh School Diploma or equivalent required; Bachelor’s degree highly preferredAbility to multi-task in a high volume and fast paced environment

You will Enjoy  

Free meals  Free uniforms and cleaningOngoing community outreach eventsHotel discountsAssociate events throughout the yearHealthcare benefitsDailyPay

Physical Requirements

Standing and exerting well-paced mobility for up to 8 hours in lengthAbility to bend, squat, and lift up to 15 pounds, including, but not limited to, luggage, guest items, and bags on a regular and continuing basisAbility to push and pull carts weighing up to 50 pounds on a regular and continuing basisMust be able to bend, stoop, squat, and stretch to fulfill tasks

At Montage, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale* for this position is $80,000 to $95,000 per year.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

Live Your Passion.  Add Your Magic.             

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

Talent Plus Online Assessment Information & Alternative Selection Process Request

As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West’s application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant’s strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing PMW.Humanresources@pendry.com.

 Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant’s name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.

We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting PMW.Humanresources@pendry.com.

Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to PMW.Humanresources@pendry.com, and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.