Assistant Director of Food & Beverage
Rosewood Hotels and Resorts
Job Description BEGIN YOUR ROSEWOOD JOURNEY
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Director of Food and Beverage to lead and support the division in delivering service excellence in accordance to Rosewood’s brand standards. This role is directly responsible for the strategic direction and operation of the food and beverage division, which includes: Dowling’s at The Carlyle, Bemelmans Bar, Café Carlyle, The Gallery, In Room Dining, Minibar Banquets, Culinary and Stewarding. This role will support the Director of Food and Beverage and will be instrumental in implementing and coordinating the various activities and standards associated with these departments in order to provide a product and level of service which is consistent with ultra-luxury expectations while achieving optimum profitability and maintaining the financial control of departments. This role functions as the strategic, hands-on operations leader assisting with implementing hotel goals and strategies.
Summary of Required Skills • Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviours in all interactions with guests and internal guests. • Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Responsible for establishing and maintaining divisional standards in order to achieve and maintain the “5 star" status. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines. • Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Senior Management as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. • Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, training, hiring and employee relations. • Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. • Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary. • All other duties as required.
Qualifications • Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property. • Four-year college degree or equivalent work experience. • Prior heavy exposure to union property • Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, ADP, Micros, Infogenesis, Birchstreet, HotSOS). • Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding • Strong command of both spoken and written English with fluency in other languages preferred • Excellent interpersonal relationship with a positive demeanour and ability to work cohesively as part of a team • Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co-workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings Salary Range: $120,000/year - $135,000/year Competitive Benefits • Medical, dental, vision and retirement benefits • Paid holidays • We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Follow us on LinkedIn https://www.linkedin.com/company/rosewood-hotels-&-resorts/ Instagram: @RosewoodHotels
ABOUT THE CARLYLE, A ROSEWOOD HOTEL Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.
ABOUT ROSEWOOD HOTEL GROUP Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is currently recruiting for an Assistant Director of Food and Beverage to lead and support the division in delivering service excellence in accordance to Rosewood’s brand standards. This role is directly responsible for the strategic direction and operation of the food and beverage division, which includes: Dowling’s at The Carlyle, Bemelmans Bar, Café Carlyle, The Gallery, In Room Dining, Minibar Banquets, Culinary and Stewarding. This role will support the Director of Food and Beverage and will be instrumental in implementing and coordinating the various activities and standards associated with these departments in order to provide a product and level of service which is consistent with ultra-luxury expectations while achieving optimum profitability and maintaining the financial control of departments. This role functions as the strategic, hands-on operations leader assisting with implementing hotel goals and strategies.
Summary of Required Skills • Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviours in all interactions with guests and internal guests. • Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Responsible for establishing and maintaining divisional standards in order to achieve and maintain the “5 star" status. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines. • Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Senior Management as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. • Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, training, hiring and employee relations. • Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. • Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department’s financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary. • All other duties as required.
Qualifications • Minimum five years’ experience in a similar capacity for a luxury or ultra-luxury property. • Four-year college degree or equivalent work experience. • Prior heavy exposure to union property • Knowledge of overall hotel operations, general business systems, and relevant hotel programs (OPERA, ADP, Micros, Infogenesis, Birchstreet, HotSOS). • Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding • Strong command of both spoken and written English with fluency in other languages preferred • Excellent interpersonal relationship with a positive demeanour and ability to work cohesively as part of a team • Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co-workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings Salary Range: $120,000/year - $135,000/year Competitive Benefits • Medical, dental, vision and retirement benefits • Paid holidays • We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities.
Follow us on LinkedIn https://www.linkedin.com/company/rosewood-hotels-&-resorts/ Instagram: @RosewoodHotels
ABOUT THE CARLYLE, A ROSEWOOD HOTEL Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.
ABOUT ROSEWOOD HOTEL GROUP Rosewood Hotel Group, one of the world’s leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts®, New World Hotels & Resorts® and KHOS™. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.
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