Job Posting Title:

Assistant Director of Academic Technology: Student Experience & Advising

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Hiring Department:

Academic Technology

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Aug 04, 2025

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

Purpose

The Assistant Director of Academic Technology: Student Experience & Advising serves as the primary product manager and lead for the implementation and sustained use of the EAB Navigate platform. This role is critical in supporting student success by ensuring EAB Navigate is effectively configured, widely adopted, and continuously improved for campus users. Situated in the Office of Academic Technology, this position will coordinate change management and technology modernization efforts across academic advising units, campus IT teams, vendor partners, and university leadership; design and deliver robust training and communication strategies; prepare and maintain high-quality user service and support; monitor system usage; and promote best practices in advising technology through regular efforts. The successful candidate will bring technology modernization in higher education experience, strong product and project management skills, a proven ability to foster productive cross-campus partnerships, and a deep understanding of academic advising needs and practices in a technology-enhanced environment.

ResponsibilitiesLead Advising Technology Modernization for Campus Serve as the primary product lead responsible for defining business requirements, translating those requirements to technical teams, and guiding the successful campus-wide implementation and ongoing use of EAB Navigate in support of institutional student success priorities.Develop expertise in cross-campus advising models and college, school, and unit (CSU) advising contexts.Develop and maintain effective relationships with key advising stakeholders, including the Vick Advising Excellence Center, Enterprise Technology, Academic Affairs, CSUs, and frontline staff, aligning platform capabilities with advising practices and student-centered goals.Develop a systems-level view of advising technologies and contribute to conversations about how the broader advising technology ecosystem can support student-centered advising and success across campus.Develop strong relationships with campus technology modernization and EAB experts within the OAT and AIS to support effective implementation.

Product and Project Management Maintain full life cycle ownership of the EAB Navigate implementation and subsequent operational phases from project planning to ongoing optimization.Develop, manage, and support project milestones using established project management practices, including project charters, user testing, stakeholder mapping, communication planning, risk mitigation planning, business requirement gathering, testing, and implementation.Maintain extensive product feature expertise, including the ability to diagnose, troubleshoot, and escalate various tiers of user support needs.Determine business requirements, evaluation planning, and assessment models for evaluating the impact of EAB Navigate on advising effectiveness and student outcomes.Partner with assessment teams to deliver evaluation milestonesDesign, generate, and share regular executive briefings and usage reports, insights, and success stories with university leadership and advising units.

System Administration Partner with Enterprise Technology to support data mapping, integration, system upgrades, and platform optimization.Translate institutional needs into system specifications, implementation, and subsequent operational plans that position the university for long-term success with advising technologies.Serve as the EAB Navigate Application Administrator, including managing user access, roles, permissions, system updates, upgrades, and testing; configuring settings to customize appointment scheduling, referrals, and other Navigate capabilities for various offices on campus.Monitor new feature releases, assess relevance to campus needs, and oversee testing and implementation of updates.

Assessment and Evaluation Design and deliver evaluation planning, and assessment models for evaluating the impact of EAB Navigate on advising effectiveness and student outcomes.Partner with assessment teams to deliver evaluation milestones.Design, generate, and share regular executive briefings and usage reports, insights, and success stories with university leadership and advising units.

Technical Assistance, Training, Service, Support Set up and lead the customer service structure for EAB Navigate platform.Design and deliver robust onboarding and ongoing programs for new users and provide ongoing refresher training and advanced workshops.Develop comprehensive, user-friendly training documentation and resources, including guides, videos, FAQs, training events, and recorded sessions, and update and maintain all resources regularly.Maintain an active support presence, including through established help lines, all-hands meetings and regular office hours, during rollout periods and beyond, responding to questions, troubleshooting issues, and coordinating solutions with EAB and internal teams.

Change Management, Community Building, and Adoption

Work closely with the AVP of Academic Technology and Manager to:

Conduct user research and develop strategies that build stakeholder buy-in, reduce resistance, and ensure a smooth adoption of EAB Navigate across various advising and administrative units.Meet regularly and consistently with the Vick Advising Center to partner on all phases of EAB roll out.Guide CSU and central advising representatives and staff through organizational change by aligning people, processes, and technology to reduce resistance and ensure the smooth rollout of EAB Navigate.Lead and coordinate a cross-campus steering council composed of advising and administrative stakeholders to secure input, buy-in, and engagement for the strategic use of EAB Navigate. Use this group as a vehicle to support collaboration and organize institutional conversations about effective use of the platform during implementation and beyond.Track usage trends, identify barriers to engagement, and propose targeted interventions to address gaps.Build and sustain a network of EAB Navigate “super users” and champions from across the university to foster shared learning and innovation.

Continuous Improvement and Advising Technology Ecosystem MonitoringEngage actively with EAB’s national user community and participate in relevant webinars, conferences, and trainings. Disseminate learnings within the OAT and Vick Advising Excellence Center.Update UT Austin documentation, strategy, and planning using just-in-time strategies.Maintain awareness of trends and innovations in advising technology to help position the university as a leader in student success.

Other Duties as Assigned Support the Assistant Vice Provost of Academic Technology in advancing other technology modernization efforts on campus.

Required QualificationsBachelor’s degree and at least six years of relevant professional experience in academic advising, technology modernization, student success initiatives, or higher education program administration, or master’s degree and four years of the above experience, or doctoral degree and two years of the above experience.Demonstrated facility with advising technologies, student success platforms, or related enterprise systems.Strong product and project management skills, including the ability to coordinate complex initiatives across multiple stakeholders, manage without authority, and deal effectively with ambiguity and conflictDemonstrated ability to build effective working relationships and execute strategic initiatives in a large, decentralized higher education environment.Excellent written and oral communication skills, including the ability to develop and deliver training and support to end users with varying levels of technical expertise.Experience analyzing data to assess trends, inform decision-making, or support continuous improvement efforts.

Relevant education and experience may be substituted as appropriate.

Preferred QualificationsMore than the above required experience.Experience leading technology change management initiatives.Direct experience using, administering, and/or supporting EAB Navigate.Direct experience with UT Austin’s academic advising, administrative, and student processes and tools, including an understanding of the broader advising technology landscape and how systems can be aligned to support institutional goals.Experience developing training materials, technology documentation, and delivering workshops or presentations in both in-person and virtual formats.

Salary Range

$105,000 + depending on qualifications

Working Conditions

Work to be performed in a typical office environment

Required Materials

Resume/CV

3 work references with their contact information; at least one reference should be from a supervisorLetter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English and Spanish) [PDF]Right to Work Poster (English) [PDF]Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.