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Position Number 999698 Functional Title Assistant Director for Tutoring Services Position Type Administration - Staff Position Eclass EP - EHRA 12 mo leave earning University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit The mission of the Division of Student Success is to work in partnership with the University community to deliver high quality services to facilitate the recruitment, retention and graduation of a diverse student population and strive to provide service, leadership, and transitional student support for UNCG. The Division of Student Success is committed to designing, implementing, and providing the services necessary to promote student success throughout the entire student life cycle from day one to diploma. This division includes the offices of University Advising, New Student Transitions & First Year Experience, Students First Office, Academic Achievement Center, TRiO Programs, UNCG Guarantee, GEAR UP UNCG, the Communication Lab, and the Math Help Center.

Position Summary The University of North Carolina at Greensboro (UNCG) seeks a dedicated Assistant Director for Tutoring & Testing held within its Academic Achievement Center, an integral component of the Division of Student Success. The Assistant Director supports all UNCG students with services including tutoring, academic skills, and testing coordination. The Assistant Director will provide support to undergraduates through tutoring, academic skills sessions, and study strategy workshops. They will also manage the University Proctoring Lab (UPL) and coordinate with faculty, the Office of Accessibility Resources (OARS), and Division leadership to provide academic testing in a secure, clean, and quiet testing environment. This role involves overseeing the day-to-day operations of the UPL as well as both the physical and online Academic Achievement Center, assisting in staff training, and contributing to program development that aligns with the center’s commitment to fostering inclusive and engaging academic support for a diverse student population. Minimum Qualifications Master’s degree plus at least 3 years of higher education experience. Demonstrated knowledge of student success pedagogy and student-centered tutoring approaches. Experience in training and supervising student workers in an academic support setting. Demonstrated experience working with a diverse student and academic community.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Demonstrated experience supervising professional staff (beyond student workers) is preferred. Prior experience running a tutoring program. Prior experience running a testing center. Proficiency with digital platforms, such as Microsoft 365 and online tutoring tools. Experience in curriculum development and working with faculty to integrate academic support into coursework.

Special Instructions to Applicants Recruitment Range Commensurate with education and experience Org #-Department Acad Achievement Ctr - 10913 Job Open Date 07/18/2025 For Best Consideration Date 08/01/2025 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________

Percentage Of Time 40% Key Responsibility Center Operations and Management Essential Tasks Assist in managing the Academic Achievement Center and University Proctoring Lab’s daily operations, ensuring effective service delivery.  Support academic program development and innovation to meet the evolving needs of UNCG students. Percentage Of Time 30% Key Responsibility Staff Training and Development Essential Tasks This position will supervise professional staff as well as graduate and undergraduate student workers.  This position will contribute to the recruitment, training, and evaluation of student workers, emphasizing best practices in tutoring, peer support, and test proctoring.  Develop and facilitate ongoing professional development opportunities for staff to enhance their skills and knowledge. Percentage Of Time 15% Key Responsibility Assessment, Report and Continuous Improvement Essential Tasks Collaborate with the Senior Director in conducting assessments and research initiatives to measure the AAC and UPL’s impact on students and identify areas for improvement. Percentage Of Time 15% Key Responsibility Outreach and Collaboration Essential Tasks Assist in fostering partnerships with academic departments to integrate tutoring and testing support into the curriculum and participate in campus-wide initiatives that promote academic success and retention. ADA Checklist ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F Work Environment Inside - C Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Supplemental Questions

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