Reporting to the Associate Controller, Research Financial Operations, the Assistant Director, Accounts Receivable and Cash Operations will oversee the billing and collections process for our Miscellaneous Receivables portfolio and ensure the accurate application of incoming payments for both our sponsored programs portfolio and miscellaneous receivables portfolio. The Assistant Director will be required to work collaboratively with colleagues and peers in a multitude of Boston University departments. Frequent correspondence with sponsors and customers is expected, including the resolution of collection issues. A high degree of responsiveness and professionalism is required. This position leads a team of two staff members and is responsible for the timely collection of outstanding invoices, ensuring accurate application of incoming payments, and collaborating cross-functionally to optimize accounts receivable operations and cash flow.

Major duties of this position also include:

Leads and supervises the AR and Cash Operations team. Oversee the billing and collections process for the Miscellaneous Receivables portfolio, ensuring timely and accurate invoices and collections. Oversees collections on past-due accounts in accordance with university policy, ensuring fair, consistent, and compliant practices.  Manages daily cash applications of customer / sponsor payments (ACH, wires, checks). •Delivers exceptional customer service to external sponsors / customers and to the University community. Establish and maintain strong customer relationships to facilitate timely payment and issue resolution. Analyze and reconcile customer accounts, unapplied cash, and short payments.  Establishes key performance indicators (KPIs) to monitor and improve collections performance. Develops and implements strategies to improve collections performance and payment turnaround time. Identifies and implements process improvements and automation opportunities. Prepares and presents monthly reports on cash receipts, aging status, and collection metrics.  Supports audits by providing documentation and explanations related to AR transactions.