Title: Assistant Director Program: New Providence Women’s Shelter Salary Range: $68,250 - $75,000 per year Program Description: The New Providence Women’s Shelter is temporarily located within the Ramada Inn in West Midtown Manhattan and provides 100 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities, and housing placement assistance. The New Providence program is undergoing a redevelopment project in its original location, East 45th Street in Manhattan. Once completed, the site will provide 171 emergency shelter beds to women diagnosed with mental illness and/or substance use disorders. Additionally, an on-site Article 28 Clinic will provide primary and behavioral health care services. Overall Responsibilities: Under the general direction of the Shelter Director, with latitude for independent action, the Assistant Director coordinates with the hotel manager and the Director of Social Services to ensure that the day-to-day operations are up to Project Renewal and Department of Homeless Services (DHS) standards; supervises the Residential Aides, making sure the shelter is staffed by them on a 24/7 basis following DHS guidelines, which include the necessary ongoing First Aid training, fire safety certification, and Opiate Overdose Prevention Training; oversees the activities providing for the safety of the residents and staff in the building; performs related work. Essential Duties and Responsibilities: The essential duties of the Assistant Director include but are not limited to the following activities: + Monitors day-to-day activities to ensure there is a clean, safe, and secure environment provided for both clients and staff. Regularly tours the interior and exterior of the building to make sure conditions are in accordance with established standards. Initiates corrective action if necessary. + Ensures that the required Incident Reports are prepared by staff and submitted to both Project Renewal and DHS staff in a timely fashion, providing all relevant information and documentation as soon as possible following the incident. + Supervises Residential Aide program staff to ensure that services are being provided to the clients, security protocols are being followed, and that notations are being made in the designated logs. + Ensures that staff are provided training in required skills, including communicating and interacting with clients, security protocols, and use of security equipment, record keeping, and incident reporting. + Monitors the implementation of the Shelter Emergency Plan, which includes conducting required Fire Drills three times a month; maintaining the records to have current certificates for Fire Safety Warden, and scheduling staff for training as needed. + Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues. + Assists the Director in compiling information and documentation needed to defend a claim submitted by either a client or staff member. + As designated by the Director, attends the District Service Cabinet Committee meetings and Council meetings. + Performs other duties as assigned by the Shelter Director. + Available to respond to emergencies on a 24/7/365 basis, especially after normal working hours and on weekends. Qualifications: + BA degree in social work or related human services, preferred + Associate's degree or a minimum of five (5) years’ experience, working with the mentally ill, LGBTQI+ and/or substance use populations, or homeless individuals. + Fire Guard certification F-02 or Fire Safety Coordinator F-80 + Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population. + E xcellent oral, writing, and listening skills. + The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program. + Must have the ability to interface with clients as well as all levels of staff. + Knowledge of case management software as well as proficiency in Microsoft Office Suite. Job Details Pay Type Salary Employment Indicator Regular Education Level Equivalent Experience Hiring Min Rate 68,250 USD Hiring Max Rate 75,600 USD