Job Description: The Assistant Director, Bird Ice Arena reports to the Director, Well-Being & Recreation and provides leadership, strategic planning, administration, and day-to-day decision-making for the safe, efficient, effective, and engaging operation of the Bird Ice Arena within Well-being & Recreation in support of fostering university-wide well-being. Primary areas of supervision include overall facility operations, maintenance, personnel, risk management, collaborative partnering, sponsorships and revenue-generating programming, and oversight of the ACHA Division I Men’s Ice Hockey program. Supervision encompasses professional staff, graduate assistants and approximately 50 student employees focused on providing a safe and welcoming environment and delivering exceptional service to university and community stakeholders. In addition, the Assistant Director is expected to promote and facilitate effective communication and collaboration across all efforts of the department, university, and community partners. The Assistant Director provides leadership and education to staff on areas of expertise. Facility Operations, Maintenance & Risk Management: Serves in the role of an ice arena general manager that creates, develops, implements, and evaluates a comprehensive ice arena operation that includes facility and maintenance functions, systems and protocols, risk management and emergency response planning, and provides a safe, clean, quality user-oriented experience. Oversight of the ACHA Division I Men’s Ice Hockey program and supervises the full-time Ice Hockey Coach in support of ensuring the quality of service and supporting team efforts. Additional responsibilities include management of the facility graduate assistant and student personnel, designing and delivering ice-related programming and events, and ensuring compliance with state laws and university/divisional/departmental policies and procedures. Regularly evaluates each aspect of the areas of oversight and compiles statistical data on assessment, operation and program evaluation, participation, and satisfaction to determine needs, and areas of improvement. Establishes goals, and sets the direction for strategic planning. Maintains current knowledge of trends and best practices to effectively execute ice arena facility operations and programming to provide an welcoming experience that meets the needs of our campus and surrounding community. Staff Development & Teamwork: Hires, trains, schedules, supervises and evaluates full-time, graduate assistant, and undergraduate student staff. Provides leadership and guidance, promoting teamwork, accountability, and integrity. Develops and maintains working relationships, and positively influences and motivates staff. Commits to the intentional and ongoing professional development of all staff. Assess ways to improve workplace productivity and processes for improvement. Anticipates future needs of students, the unit, or the department and makes proactive adjustments to staffing levels or structure to meet those needs. Facilitates processes of developing and implementing change that affects multiple entities. Educates and trains new and returning employees on all operations, policies and procedures, emergency and risk management, customer service, First Aid & CPR / AED , and general employment practices. Creates a culture of feedback to improve the team’s operations and services. Encourages both employees and users to view themselves as having the potential to make meaningful contributions and to be engaged in their communities. Resource Administration, Management & Stewardship: Responsibly manage university resources including but not limited to finances, people, and equipment/inventory. Continuously evaluates operation efficiency, maximizes the impact of available resources, and seeks opportunities to enhance and ensure the financial strength of Well-Being & Recreation. Develops and maintains annual operational plan and associated budgets. Supervise inventory management and control of equipment checkout by developing operational processes and daily inventory management via department software, or other tracking practices. Compile and analyze statistical and fiscal data and other information for inclusion in monthly and/or annual reports or audits. Oversee retail and concession operations including resale and inventory management to ensure loss prevention and promote revenue via purchasing. Ensures that budgets comply with University and Department guidelines, policies, and procedures. Consistently monitors all revenue and expense budgets pertaining to the area. Coordinates use of facilities with administrative staff to ensure proper and safe management and maintenance of all program facility space. Patron Engagement, Program & Business Development: Create, develop and deliver ongoing revenue-generating programs and special events to support facility operations and increase patron engagement. This includes, but is not limited to Learn-to Programs, Rec Skate, Freestyle, Drop-In Hockey, and special events. Generate and foster university development, alumni, corporate, and community partnerships to maintain and expand development, sponsorships/advertisements, and facility reservation strategies. Support ACHA Division I Men’s Ice Hockey game day operations and fan engagement activities. Maintain effective communication with all user groups of the facilities; stakeholders include but are not limited to Club & Intramural Sports, Academics, Event Services, student organizations, the Division of Student Affairs, Athens Youth Hockey Association, and other community organizations/entities. Serve as the point of contact for Bird Ice Arena patrons (current/new/potential) and the community to support inquiries and concerns. Manage or facilitate conflicts or issues leading to a fair resolution. Supports efforts to provide consistent customer service to patrons. Develop new and continuous opportunities to engage patrons. Assist in supporting reservations and events to ensure quality customer experience and satisfaction. Department & Student Affairs: Actively contributes as a staff member of the Department of Well-Being & Recreation and the Division of Student Affairs that uphold the personal well-being of the university community. Provides leadership, promotes collaboration and facilitates effective communication across all department, divisional, university and community partners. Maintains current knowledge of the University, its environment, purpose, and affairs to be prepared to respond to appropriate issues. Actively participates in professional development opportunities and maintains knowledge of current trends and best practices within area of responsibility. Ensures programming and trainings are accessible to all students. Performs other duties as assigned. Minimum Qualifications: + Bachelor’s Degree in Business Administration, Sports Administration, Management, or a related field of study (an equivalent combination of education/experience may be considered) + 3 Years of Related Experience + 1 Year of Management Experience Preferred Qualifications: Master’s Degree in Business Administration, Sports Administration, Management, or a related field of study Ice Rink Manager, Rink Administrator, Ice Technician, or related certification/license Planning Unit: Vice President for Student Affairs Department: VP For Student Affairs Applicants may contact this person if they have questions about this position: Dottie Brown, brownd17@ohio.edu Employment Type: full-time regular Advertised Salary: Salary is commensurate with the selected candidate’s education and experience while considering internal equity. Ohio University is proud to offer a robust healthcare plan that includes maternity care, transgender care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.