Assistant Digital & Technology Manager
SSP America
About the Role
Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk/self-ordering, payment solutions). System Administration:
Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms. Project Management:
Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong. Data & Analytics:
Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency. Cybersecurity & Compliance:
Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution
Understanding of Cyber Security frameworks and certifications such as NIST. Training & Support:
Deliver training and support to restaurant team and back office team on new digital tools and technologies. Stakeholder Communication:
Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates. Continuous Improvement:
Proactively identify and recommend technology enhancements to improve guest experience and streamline operations. Requirements Bachelors Degree in Information Technology, Computer Science or related field 4 years or above solid experience within Digital & Technology roles. Experience in F&B / Hospitality industry preferred. Experience with POS, Inventory, Networking & Infrastructure (Oracle Simphony would be a bonus) Strong leadership, communication and organization skills Team player and positive attitude
The Digital and Technology Assistant Manager supports the planning, implementation, and management of digital and technology initiatives across our F&B operations in Hong Kong. This role works closely with operations to fully understand business requirements and technology solutions, ensuring seamless restaurant operations, enhancing customer experience, and driving digital transformation.
Responsibilities Digital Transformation Support:Assist in planning, executing, and optimizing digital projects (e.g., POS systems, online ordering, mobile apps, loyalty programs, kiosk/self-ordering, payment solutions). System Administration:
Oversee daily support, maintenance, and troubleshooting for critical restaurant technology systems, including POS, inventory management and back-office platforms. Project Management:
Coordinate with vendors, IT teams, and business users to ensure timely and successful rollout of new technology solutions and the successful launch of new F&B / Lounges within Hong Kong. Data & Analytics:
Support data collection and analytics initiatives to provide actionable insights on sales, customer behaviour, and operational efficiency. Cybersecurity & Compliance:
Help ensure all systems comply with company and regulatory standards working closely with regional and global teams for execution
Understanding of Cyber Security frameworks and certifications such as NIST. Training & Support:
Deliver training and support to restaurant team and back office team on new digital tools and technologies. Stakeholder Communication:
Act as a liaison between restaurant operations, IT, and vendor partners to gather feedback, address issues, and communicate updates. Continuous Improvement:
Proactively identify and recommend technology enhancements to improve guest experience and streamline operations. Requirements Bachelors Degree in Information Technology, Computer Science or related field 4 years or above solid experience within Digital & Technology roles. Experience in F&B / Hospitality industry preferred. Experience with POS, Inventory, Networking & Infrastructure (Oracle Simphony would be a bonus) Strong leadership, communication and organization skills Team player and positive attitude
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