Assistant Defect Manager Requisition ID: 224182 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As an Associate Service Reliability Engineer (Level 6), you will play a vital role in maintaining and enhancing the reliability of our core banking platforms and services. You will leverage your expertise in SRE principles, IT Service Management (ITSM) principles, problem and incident management, resilience architecture governance, and automation to ensure the stability and availability of our critical systems. You will collaborate closely with development, infrastructure, and security teams to proactively identify and mitigate risks, optimize system performance, and drive continuous improvement in our operational practices **Is this role right for you? In this role you will:** + Incident and Problem Management: Participate in incident response, root cause analysis, and problem resolution processes. Drive proactive identification of potential issues and implement preventative measures. + Automation and Tooling: Utilize scripting languages (preferably Python) and automation tools to streamline operational tasks, improve efficiency, and reduce manual intervention. Utilize modern toolsets, including AI, to solve recurring problems for the bank. + Monitoring and Observability: Develop and maintain comprehensive monitoring and alerting solutions to proactively identify and address potential issues before they impact users. Leverage observability tools for setting up advanced warning to improve system reliability. + Resilience Architecture Governance: Participate in the review and governance of system architectures to ensure they meet defined reliability, availability, and scalability requirements. Contribute to the design and implementation of resilient solutions. + Capacity Planning and Performance Optimization: Participate in capacity planning activities and contribute to the identification and implementation of performance optimization strategies. + Change Management: Participate in the change management process, ensuring changes are implemented with minimal risk and disruption to services. + Documentation and Knowledge Sharing: Create and maintain clear and concise documentation for processes, procedures, and troubleshooting guides. Actively share knowledge with the team. + Collaboration and Communication: Effectively communicate technical issues and solutions to both technical and non-technical stakeholders. Collaborate effectively with crossfunctional teams. + Continuous Improvement: Identify opportunities for process and system improvements and actively contribute to their implementation. + ITSM Governance and Compliance: Adhere to and contribute to the development and enforcement of IT Service Management (ITSM) policies and procedures, ensuring alignment with industry best practices (ITIL). **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:** + Strong communication and interpersonal skills. + Bachelor's degree in Computer Science, Engineering, or a related field. + Minimum of 4-5 years of experience in an IT operations or engineering role, with increasing responsibility. + ITIL certification (ITIL Foundation or higher). Good understanding of IT Service Management (ITSM) principles and best practices. + Proven experience in incident management, problem management, and root cause analysis. Familiarity with resilience engineering principles and practices. + Understanding of infrastructure components (servers, networks, databases, cloud platforms). Proficiency in at least one scripting language (preferably Python) for automation and tooling. Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK stack, Splunk). Excellent analytical, problem-solving, and troubleshooting skills. + Ability to work effectively both independently and as part of a team **What's in it for you?** + Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. + Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. + Upskilling through online courses, cross-functional development opportunities, and tuition assistance. + Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. + Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration. + Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons. Working location condition: Hybrid \#LI-Hybrid Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.