WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

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Please note that , this is a Maternity Cover - End of the fixed term contract on 21/12/2025

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A WORLD OF REWARDS

\n\nSmart uniform provided and laundered\nFree and healthy meals when on duty\nGrow your Career !\nPersonal Development programmes designed to support you at every step of your career \nA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)\nTeam Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)\nTeam Member Referral Program\nHigh street discounts: with Perks at Work\nHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)\nDiscounted dental and health cover\nGuest Experience Day after successfully passing probation\nModern and inclusive Team Member’s areas\n\n

 

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An Assistant Costa Store Manager oversees all Food and Beverage operations, including Restaurants, Bars, Café, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service.

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Maintain an effective service with an emphasis on high quality, efficient service and follow the Costa Brand Standards

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Check that Guest service standards are set, implemented and monitored, and continuously evaluated via Costa NPS, Costa Check

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Set-up of the outlet in accordance with the pre-determined standards of the operation

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Comply with licensing regulations and hotel procedures relating to the Health & Safety, HACCP and Costa Brand requirements and conduct staff training sessions accordingly

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Demonstrate a perfect knowledge of all beverages served in the store, how beverages are prepared (to recipe) and presented, and how personnel are trained to possess this knowledge and the application of it

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Ensure all Team Members are impeccably presented and adhere to the correct uniform standards

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Assist the F&B Manager to evaluate the performance of the Team ensuring the highest standards of service are given at all times

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Assist the F&B Manager to ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner

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Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures

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Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence

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Complete all necessary administration in accordance with Company procedures relating to all staff members

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Work with Food and Beverage Manager to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained

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Meet or exceed the monthly revenue target

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 What are we looking for?

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Customer Service experience in supervisory or above capacity

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A warm personality, attentive and smartly presentable

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An ability to listen and respond to demanding Guest needs

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Excellent leadership, interpersonal and communication skills

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Accountable and resilient

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EVERY JOB MAKES THE STAY.

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At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

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Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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