Summary:
The Assistant Claims Supervisor assists the Claims Supervisor in the management and oversight of a dedicated claim unit
in a manner that ensures the highest levels of customer service and job satisfaction.
Essential Functions:
Manage a dedicated claim unit in a manner where superior service is provided in accordance with Midwest Best Practices, good faith settlement practices and program management requirements.Ensures claim unit compliance with all applicable State and Federal regulations where team members effectively apply requirements to claim activities and documentation.Utilize effective techniques over screening, interviewing, and hiring decisions where qualified candidates are suitable for each job role with an entrepreneurial-minded, career-oriented focus.Continually develop team members in accordance with policy and set quarterly individual Objectives for Learning. Work with the Director of Learning & Development for continuous improvement around learning gaps. Effectively manage staff authority levels with the Director of Learning & Development commensurate with experience.In accordance with the annual appraisal process, ensure the timely complete of individual performance reviews for all claim unit team members, providing an appropriate merit increase and salary recommendation.Ensure that team members adhere to account service and special handling requirements to achieve high level CRM. Proactively handle complaints in accordance with policy to achieve desired customer outcomes and conflict resolution. Triage new loss assignments where evenly distributed within the claim unit and provide effective guidance and direction in the notes. Review and approve claims that require conversion to and from medical/indemnity. In practice, we should maintain standard caseloads of 125 per indemnity and 150 per medical-only desk, through full staffing and adherence to minimum closing productivity standards.Ensure that claims team members adhere to timely and thorough investigations.Oversee timely setting of reserves to Ultimate Probable Cost (UPC). Review and approve reserves subject to supervisory authority limits.Review and approve settlement authority within supervisory limits and provide effective negotiation strategies.Oversee subrogation claims within authority limits.Pay Details:
The base compensation range for this position is $70,000 - $75,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.