We are Now Hiring an Assistant Bus Operations Control Manager in Las Vegas, Nevada! The Assistant BOC Manager will manage all aspects of BOC Operations including but not limited to on time performance standards, service interruptions, detour management, and all other aspects of the transit service. This position will also BOC Agents, Senior BOC Agents, OTP Monitors, and BOC Shift Managers and ensure that they are accomplishing all their assigned tasks and following their unique job descriptions and standard operating procedures (SOPs). The Assistant BOC Manager will work closely with the BOC Manager to provide guidance and support to all BOC personnel for the goal of maximizing the reliability and safety of our transit service for our passengers. Transdev is proud to offer: + Competitive Salary: $70,000 - $85,000 annual salary range. DOE Benefits include: + Attractive benefits package, including 401(k) with company contribution, medical, dental and vision + Paid time off & vacation + Career Advancement Opportunities Responsibilities: + The Assistant BOC Manager is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff. + Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions. + Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed. + Knowledge with the entire Las Vegas RTC service (geographical) area. + Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs. + Must be knowledgeable with special events that occur in the Las Vegas area. + Understand and follow the RTC’s (the client) and Transdev’s policies and procedures. + Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected. + Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment. + Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations. + Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations. + Completes necessary daily and/or weekly reports for company and client to ensure service quality. + Informs BOC Manager of potential risks in the operation. + Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations. + Manage staff, their schedules, and handle call-offs by filling those shifts. + Must be able to work a flexible schedule and work all shifts when needed. + Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction. + Performs all other duties as assigned and may assist with other areas based on location needs. Qualifications: + At least 3 years’ experience working in public transit. + Minimum 3 years’ experience working in a supervisory or management role. + A high school diploma or equivalent + Must be skilled in customer service delivery, problem-solving, and decision-making. + Excellent communication and negotiation skills, ability to influence without authority. + Must have a working knowledge of ADA law and ADA service requirements. + To be dependable and proficient in time management, meeting deadlines, and multi-tasking. + To be able to work a flexible schedule which may include weekends. + Proficiency using MS Office products including MS Excel and MS Word and Windows based programs. Physical Requirements: The essential functions of this position require the ability to: * Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces * Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level * Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.jobs@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: * Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). * Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.co or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. California applicants: Please Click Here for CA Employee Privacy Policy Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 5529 Pay Group: 2Y9 Cost Center: 226 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.