Job Title Assistant Athletic Director of Ticket Operations Agency West Texas A&M University Department Athletics Administration Proposed Minimum Salary Commensurate Job Location Canyon, Texas Job Type Staff Job Description The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits (https://www.wtamu.edu/business-finance/human-resources/benefits.html) NOTICE - All posted positions are subject to budget approval. General Summary: Oversee all aspects of ticket operations for our intercollegiate athletics programs. This position is responsible for managing ticketing systems, coordinating box office operations, and ensuring a seamless customer experience across all platforms, including online sales and in-venue services. The Assistant Athletic Director for Ticketing will also be responsible for hiring, training, and managing a student ticketing staff, and will oversee game day ticketing operations to ensure an efficient and welcoming environment for fans. This role plays a key part in enhancing fan engagement, streamlining operations, and supporting overall attendance and departmental goals. Ability to work nights and weekends. Responsibilities: + Manage Athletics Ticket Office. + Direct all game day ticket operations, often at multiple sites with multiple events per day. + Plan & implement ticketing efforts in collaboration with marketing, especially related to season tickets, ticket packages and group sales. + Deliver a high-quality customer service experience across all touchpoints (online, phone & in-person). + Hire, train and supervise all ticket operations staff including on-site event managers. + Ensures efficient operation of the athletic ticketing system, including all software and hardware, and maintains PCI compliance. + Meet season and single game ticketing revenue expectations + Ticketing Deposits and Audits, as well as assist with donor relations and special events as needed. + This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties as assigned. Necessary Qualifications: + Bachelor’s Degree or equivalent combination of education and experience. + One (1) year of relevant experience in ticketing, business and/or sales operations, or in an athletic department. + Microsoft office products, ability to operate ticketing software and donor management software. + Excellent public relations, oral and written communication skills. + Ability for positive interaction with donors. Preferred Qualifications: + Master’s degree + Three (3) years of relevant experiences in athletics ticketing operations + Experience with TicketReturn ticketing system. + Proven ability at organizing spreadsheets and seating charts. Applicant Instructions: Please include the following with your application: + Cover letter + Resume + Three references Please attach all documents in the attachment box at the bottom of the “My Experience” page before continuing through the application. Please use the “Upload” button to add each document individually. All revisions must be made prior to application submission. If you need assistance with uploading documents, please contact WTAMU Human Resources at hr@wtamu.edu. Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System. Equal Opportunity /Veterans/Disability Employer. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.