Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management—while advancing your career into a leadership position that makes a real impact.

Key Responsibilities:

Lead revenue growth and ensure profitability for assigned accountsBuild and maintain strong client relationships through excellent service deliveryManage, mentor, and inspire on-site teams to achieve performance goalsIdentify and pursue new business opportunities to drive account growthOversee resource planning, scheduling, and workforce optimizationRecruit, onboard, and train team members to support operational successEnsure compliance with safety standards and quality assurance protocolsDrive client satisfaction and long-term account retention

COMPETENCIES FOR SUCCESS:

Strong leadership presence with the ability to influence and inspireResults-oriented, with a focus on operational excellence and executionHigh level of accountability—for self and othersCollaborative mindset and commitment to team successExceptional attention to detail and organizational skillsComfortable using data and technology to inform decisionsCommitted to inclusive leadership—ensuring every voice is heard

Qualifications

WHO ARE WE LOOKING FOR?

Minimum of 2 years of operational experience in Integrated Facilities ManagementAwareness of technical elements needed to deliver services supportAttracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategiesExcellent interpersonal and communication skills.Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.Must pass a criminal background check

Additional Information

WHAT’S IN IT FOR YOU? 

Rapid advancement into leadership roles — your career accelerated! Mentorship from industry experts and dedicated training programs Exposure to a wide range of accounts and operational challenges The opportunity to grow within a company that values talent, mobility, and development

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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