Finance Assistant - Collections

 

Permanent

 

Vyoma Gandhi - vyoma.gandhi@boots.com

 

About the role

 

This is an exciting opportunity to join our finance Order to Cash (OTC) team as a Collections Specialist. You will support the finance team in managing outstanding accounts receivable and ensuring collection of payments. You will deal with clients, maintaining accurate records, and working closely with internal teams to resolve payment issue. You will be confident, assertive, and proactive who is able to chase payments firmly but always professionally.

 

Key responsibilities

Working in Enterprise Finance Services (EFS) who sit within the wider finance team and will be reporting into the Finance Manager.

Key responsibilities of the role:

· Monitor customer accounts to identify overdue balances and initiate collection activities

· Contact clients via phone, email, or letter to follow up on outstanding invoices

· Maintain accurate records of all collection activities and client communications

· Investigate and resolve payment discrepancies or disputes in a timely manner

· Collaborate with the billing team to ensure accurate invoicing and account reconciliation

· Prepare regular reports on collection status and aged debt

· Escalate problematic accounts to the Finance Manager or legal team when necessary

· Support month-end closing activities related to accounts receivable

· Ensure compliance with internal policies and financial regulations

 

What you'll need to have

You will need the following:

Work to deadlines

Strong Team morale

Previous experience in credit control, collections or accounts receivable

Proficiency in Microsoft Excel and financial software (e.g., SAP, SAGE).

Strong communication and interpersonal skills

Handle difficult conversations professionally and diplomatically

High level of accuracy and attention to detail

 

It would be great if you also have

These are desirable experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

Experience working in a high volume collections environment

A minimum of a foundation level qualification in finance

Familiarity with industry-specific billing and collections practices

Knowledge of VAT, tax regulations, and financial compliance standards.

 

Our benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

 

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

 

What's next

 

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

 

 

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

 

 

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