What Revenue Cycle Management (RCM) contributes to Cardinal Health
Practice Operations Management oversees the business and administrative operations of a medical practice.

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero. Directly supporting cCare, the largest private oncology practice in California, our experienced revenue cycle management specialists simplify and optimize the practice’s revenue cycle, from prior authorization through billing and collections.

What is expected of you and others at this levelAcquires job skills and learns company policies and procedures to complete standard tasksWorks on basic and routine assignmentsSelects correct processes from prescribed rules or guidelinesWork is closely managed and follows detailed instructionsSeeks regular guidance and advice from supervisorJob Purpose: The Refund Specialist is responsible for analyzing data to determine whether refunds are warranted based on contractual agreements and payments received. This role ensures accurate and timely processing of overpayments, working closely with internal teams to resolve credit balances and maintaining compliance with regulatory guidelines.Essential Functions: Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctlyReview and resolve accounts with credit balances/request refunds and/or adjustments as necessaryGenerate reports to identify outstanding credit balances and prepare refund packages as necessaryProcess refunds and credit balancesIdentify account problems, patterns, and trendsAssist with additional payment-related functions as necessaryAssist and respond to reports in a professional mannerComply with state/federal regulations and adhere to HIPAA and PHI guidelinesCommunicate refund status with insurance companiesMaintain refund tracking spreadsheet for all refund requestsFollow up on requests submitted to ensure payment has been receivedCross trained to perform other duties as assigned to meet business needsQualifications0-2 years of experience, preferredHigh School Diploma, GED or equivalent work experience, preferredPrior experience in healthcare billing and/or payment posting preferredStrong understanding of EOBs and Electronic Remittance Advices (ERAs)Proficient in Microsoft Office Suite (Word, Excel, Outlook); comfortable navigating billing software and online systems10-key by touch preferredStrong organizational and time-management skills; able to multitask effectivelyCustomer service orientation with a professional demeanorHigh level of accountability, integrity, and adaptabilityAbility to maintain composure under pressure and meet deadlinesStrong interpersonal skills and the ability to work across teamsSelf-motivated with demonstrated initiative and follow-throughExcellent attention to detail and problem-solving skillsStrong written and verbal communication skillsAnticipated hourly range: $21.00 – 23.43 USD HourlyBonus eligible: NoApplication window anticipated to close: 9/25/25 *if interested in opportunity, please submit application as soon as possible.Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsThe hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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