YOUR IMPACT

As the Chief Operating Officer for Marcus, reporting to the head of the business, you will be a critical leader driving strategic growth and operational excellence. Based in Richardson, TX, you will partner with senior Marcus management, shaping the future of our direct-to-consumer business.  

OUR IMPACT 

Wealth Management

Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus

Marcus by Goldman Sachs is the firm's direct-to-consumer business. Marcus combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

 

HOW YOU WILL FULFILL YOUR POTENTIAL 

Strategic Partnership: Serve as a central point of contact, ensuring consistent messaging and streamlined information flow for the business, Wealth Management, divisional, and firmwide leadership teams. Partner with senior leadership and key stakeholders, to provide objective insights, acting as a trusted advisor. Cross-Functional Initiative Management: Lead and manage cross-functional efforts on a variety of strategic initiatives and special projects. This includes location strategy (e.g., seating expansion and office buildouts), people strategy (e.g., compensation process, headcount planning and organizational design), and conduct management (e.g., adherence to employee policies and training completion).Talent Management: Partner with Human Capital Management on talent management related initiatives, including recruiting and other year-end processes such as promotion criteria development, promotion process management, and performance evaluation. Manage headcount requirements / budgets in partnership with engineering, product, and Marcus leadership, ensuring alignment with the business objectives.Monitoring & Tracking: Montor, track, and report progress on KPIs, presenting actionable findings and strategic recommendations to senior management and key stakeholders, driving continuous improvement.Internal & External Communications: Enhancing brand visibility and employee engagement. Lead Marcus’s internal and external communication strategy, including orchestrating impactful town halls, newsletters, and media engagement.Reporting & Insights: Oversee and prepare regular reports and key presentations to the GS Bank USA and GS Group board of directors, and senior management. Provide data-driven insights on strategic initiatives, operational performance, key metrics, and risk exposure.

 

EXPERIENCE & SKILLS WE’RE LOOKING FOR

Bachelor's degree in business administration, finance, or a related field; MBA or advanced degree preferred.Proven track record of senior leadership experience in a COO / Chief of Staff role within the financial services industry, preferably within a wealth management firm.Strong understanding of banking / deposit operations, compliance, risk management, and regulatory requirements.Strategic thinker with demonstrated ability to develop and execute business plans, drive organizational change, and deliver results in a dynamic and competitive market environment.Exceptional communication, interpersonal, and leadership skills, with the ability to build and motivate high-performing teams and cultivate positive relationships with clients, colleagues, and stakeholders.Analytical mindset with the ability to leverage data and metrics to inform decision-making, drive process improvements, and measure performance against strategic objectives.Commitment to integrity, ethics, and professionalism, with a passion for delivering superior client experiences and creating long-term value for shareholders.