Imaging of laptops and windows based tough pads (SCCM).
Scheduling Asset refresh appointments daily to adhere to aggressive timelines.
Performing workstation upgrades for WGL employees ensuring all data is copied over, applications are installed, printers mapped, testing VPN, etc
Asset reclamation of old devices to be properly disposed.
Inventor management in ServiceNow by correctly assigning newly deployed assets to respective users and checking-in assets being refreshed.
Oversees testing implementation of desktop and mobile devices images, packages, and new configurations. Advises the Manager of test results and configuration options.
Works with ITS Business Unit Partners and the Manager of Digital End User Services around Demand Management services for future maintenance and enhancements to software and hardware.
Provides post installation / configuration support and troubleshoots Office 365 services (Email/Outlook, Teams, Office Apps, OneDrive).
Provide daily / weekly updates to management on the number of assets being refreshed and adhering to the schedules for asset refresh.

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