CMS

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
 

Work Shift - Monday - Friday 11:30 AM - 8:00 PM (Training for the first ~2 weeks M-F 8:30A-5P).

Job Summary

Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external).

Essential Functions

Field inbound calls from internal and external customers to complete the End of Use processComplete outbound calls to customers regarding status of LifeVest and/or HFMS and AMS useDrive efforts to ensure the timely return of equipmentHandle administrative tasks of creating RMAs and opening Return Orders to track all serialized equipment that is to be returnedFacilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representativesReview Customer Call Reports, Patient Agreements, and other documentation to obtain all applicable contact informationProvide accurate and prompt customer serviceCoordinate with key stakeholders to ensure the timeliest return of equipmentManage Return Orders within established parametersNavigate and manage difficult conversationsContact patients and members of the field sales team to relay and/or obtain pertinent information and documentationPerform other duties as assigned by Management

Required/Preferred Education and Experience

High School Diploma requiredBachelor's Degree preferred2+ years demonstrated computer skills with strong MS 365 experience required2+ years demonstrated strong customer service skills required

Knowledge, Skills and Abilities

Bi-lingual skillset (English and Spanish) preferredAbility to multi-task and work in a fast-paced environmentDetail-orientedExcellent verbal and written communication skillsAbility to work in team or individual environmentAble to organize, prioritize, and manage daily workloadSelf-motivated with a desire to succeed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Standing - OccasionallyWalking - OccasionallySitting - ConstantlyTalking - OccasionallyHearing - OccasionallyRepetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.