About The RoleThis position will report to the Asset Protection Manager. Key areas of responsibility include overseeing security, Asset Protection, and general wellbeing for facilities, employees, and clients, as well as overlooking operational functions and inventory control.

What You Get To Do Everyday

During daily duties this position will be one of the first employees’ customers see when they enter the store

Greeting customers in a timely and appropriate manner

Assist with High Value viewings

Utilize CCTV to review video for safety and investigations

Conduct daily audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to

Communicate and execute security protocols i.e. bag checks, badge enforcement

Handle and identify any security/safety related issues

Collaborate with store management to be an effective partner for business needs

What You Bring To The Role

Minimum Requirements:

The position requires open availability with the expectation of working evenings and weekends

Overtime is sometimes required to meet the business needs

Understanding of high-end retail and brands

Ability to lift and move 50lbs of merchandise and supplies

Ability to use Google Docs, Sheets, and Gmail

Preferred Requirements:

2 years of Asset Protection or Security is preferred

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

Find out more about our Benefits here.

The expected hourly rate for this role is $18.53-$25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. 

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.